Principal Technology Manager Pakistan

The Country Technology Manager will lead and oversee the Technology department across Pakistan, managing operations in both Karachi and Lahore branches. This role is pivotal in supporting and executing the organization’s vision within Service Operations. The manager will set clear goals and direction for the team, communicating objectives effectively to senior leadership. A strong understanding of banking regulations and frameworks in Pakistan is essential to succeed in this position.

Key Responsibilities

- Define and communicate the objectives of the Technology, Data, and Innovation Group division strategy.
- Lead the development of proposals and oversee the delivery of new implementation projects in collaboration with clients and internal teams.
- Ensure effective project execution and maintain high levels of client satisfaction.
- Build and nurture senior-level relationships with clients across both Run The Bank (RTB) and Change The Bank (CTB) functions, understanding their business strategies and challenges to tailor product and service implementations accordingly.
- Collaborate with colleagues to deliver products that achieve positive outcomes for the Bank and its clients.
- Represent the Technology, Data, and Innovation (TDI) and Group Technology & Innovation (GTI) divisions in internal decision-making forums, influencing change aligned with the Bank’s strategy.
- Drive innovative business change initiatives, including product development, process improvements, and Group CIO-wide projects.
- Act as the ‘Voice of the Customer’ within the division, identifying client needs and recommending solutions for new business initiatives, market opportunities, and regulatory changes.
- Provide control and performance oversight through regular and ad-hoc management information, analysis, and insights.
- Support clients in meeting financial and non-financial performance targets.
- Collaborate with Service Operations and Vendor & Performance Management teams to conduct product-based audits and control reviews, driving continuous improvement.
- Identify and escalate operational, regulatory, and other risks to client directors and COO, managing issue resolution to ensure client satisfaction.
- Promote corporate social responsibility initiatives and foster a culture of sustainability within the workplace.

Required Qualifications

- Minimum of 10 years’ experience in Technology Management within the financial sector.
- Proven experience managing client interfaces during implementation projects.
- Strong knowledge of banking regulations and frameworks applicable in Pakistan.
- Ability to provide advice on regulatory submissions related to IT matters, including contributions to submissions to the Capital Market Authority (CMA).
- Demonstrated capability in developing innovative business solutions and providing strategic advice to support business objectives and risk mitigation.
- Experience managing departmental budgets with a focus on cost discipline, savings, and cost avoidance.
- Skilled in designing and implementing effective financial and operational controls.
- Ability to manage key stakeholder requirements, including regulators, country management, functional management, business units, and executive committees.
- Experience representing IT functions on local boards, committees, or forums.

Leadership Responsibilities

- Lead, mentor, and manage a team of five technology professionals.
- Exhibit strong leadership skills, capable of working within virtual, global, and matrix organizations.
- Transfer knowledge effectively and develop team capabilities.
- Thrive in a fast-paced, high-pressure environment.
- Uphold and promote company values and ethical standards.

We foster a culture where individuals are empowered to excel through responsibility, commercial thinking, initiative, and collaboration. We celebrate the successes of our people and are committed to creating a positive, fair, and inclusive work environment. Applications from all qualified candidates are encouraged.