Principal Technology Manager Pakistan

The Country Technology Manager will lead and oversee the Technology department across Pakistan, managing operations in both Karachi and Lahore branches. This role is pivotal in supporting and executing the organization’s vision within Service Operations. The manager will set clear goals and direction for the team while effectively communicating objectives to senior leadership. A strong understanding of banking regulations and frameworks in Pakistan is essential to succeed in this position.

Key Responsibilities

- Define and communicate the objectives of the Technology, Data, and Innovation Group division strategy.
- Lead the development and delivery of proposals and initiatives in collaboration with clients and colleagues for all new implementation projects.
- Provide oversight to ensure effective project execution and client satisfaction.
- Build and maintain strong, productive relationships with senior clients across both ‘Run The Bank’ (RTB) and ‘Change The Bank’ (CTB) functions, understanding their business strategies and challenges to tailor product and service implementation.
- Collaborate with internal teams to support product delivery that achieves positive outcomes for the bank and its clients.
- Represent the Technology, Data, and Innovation (TDI) and Group Technology & Innovation (GTI) divisions in internal decision-making forums, influencing change aligned with the bank’s strategy.
- Drive innovative business change solutions, including group-wide initiatives and new product/service development, focusing on process and performance improvements.
- Act as the ‘Voice of the Customer’ within the division, conveying client needs and recommending solutions related to products under accountability.
- Support new business initiatives, market opportunities, client groups, vendor initiatives, and regulatory changes.
- Provide control and performance oversight through regular and ad-hoc management information, analysis, and insights.
- Support clients in meeting agreed financial and non-financial targets.
- Collaborate with Service Operations and Vendor & Performance Management teams to conduct product performance audits and control reviews, driving continuous improvement.
- Identify and escalate operational, regulatory, and other risks to client directors and COO, actively participating in issue resolution to ensure client satisfaction.
- Promote corporate social responsibility initiatives and foster a culture of sustainability within the workplace.

Required Qualifications

- Minimum of 10 years’ experience in Technology Management within the financial sector.
- Proven experience managing client interfaces during implementation projects.
- Strong knowledge of banking regulations and frameworks in Pakistan.
- Ability to provide regulatory advice and contribute to submissions related to IT matters.
- Experience in developing innovative business solutions and providing strategic guidance aligned with business objectives.
- Skilled in designing and implementing financial and operational control environments.
- Capability to manage stakeholder requirements across regulators, country management, functional management, business units, and committees.
- Experience managing departmental budgets with a focus on cost discipline, savings, and avoidance.

Leadership Responsibilities

- Lead, mentor, and manage a team of five technology professionals.
- Demonstrate effective leadership in virtual, global, and matrix team environments.
- Transfer knowledge and develop team capabilities.
- Thrive in a fast-paced, high-pressure environment.
- Uphold and promote company values and ethical standards.

We foster a culture where employees are empowered to excel through responsibility, commercial thinking, initiative, and collaboration. We celebrate our people’s successes and promote a positive, fair, and inclusive work environment. Applications from all qualified individuals are encouraged as part of our commitment to diversity and inclusion.