Printing Industry Sales Support & Customer Service Specialist (ZR-741)
Horizon Tech
Karachi , Pakistan
Posted Oct 18, 2026 26 views
We are looking for a highly skilled Sales Support and Customer Service Specialist with extensive experience in commercial printing, screen printing, embroidery, promotional products, or custom apparel. The ideal candidate will have a solid understanding of printing and apparel products, customer order management, and production workflows. This role demands professionalism in customer communication and strong coordination skills with internal teams to ensure seamless order processing from placement through to delivery. Excellent English communication skills and hands-on industry experience are essential to manage inquiries, process orders, support sales activities, and maintain smooth operations.
Key Responsibilities
Customer Service & Communication
- Professionally handle incoming customer calls and email inquiries.
- Respond to questions regarding printing, apparel, orders, and job status.
- Address customer concerns promptly and follow up to ensure resolution.
- Provide timely updates on order progress, deadlines, and delivery schedules.
Sales Support & Order Management
- Accurately receive, review, and process customer orders.
- Follow up with existing customers, leads, and pending quotes to drive sales.
- Assist in preparing quotations and converting inquiries into confirmed orders.
- Verify all order details including quantities, sizes, artwork files, and specifications.
- Ensure all necessary information is complete before production begins.
Printing & Apparel Coordination
- Collaborate with project managers, designers, vendors, and production teams.
- Recommend appropriate printing methods, apparel products, and decoration options.
- Communicate customer requirements and any order changes to relevant teams.
- Track pending jobs and proactively resolve issues that could delay production.
- Ensure accurate order handling and maintain smooth workflow throughout production.
Required Qualifications
- Minimum of 5 years’ hands-on experience in commercial printing, screen printing, embroidery, promotional products, or custom apparel.
- Strong knowledge of printing products, apparel, decoration techniques, and production workflows.
- Proven background in customer service, sales support, or order management roles.
- Excellent spoken and written English communication skills.
- Demonstrated problem-solving abilities and strong follow-up skills.
- Experience managing customer orders, quotations, artwork specifications, and deadlines.
- Proficiency with CRM tools, order management systems, or print shop software.
- Ability to work independently while effectively coordinating with internal teams.
Other Details
- Employment Type: Full-time
- Work Arrangement: Onsite
- Working Hours: 5:30 PM – 2:30 AM PKT
This position offers an opportunity to leverage your industry expertise in a dynamic environment where customer satisfaction and operational efficiency are priorities. If you have a passion for the printing and apparel industry and excel in customer-focused roles, this role provides a platform to contribute meaningfully while growing your career.
Job Details
Horizon Tech
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