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Job Description

  • Protege Global is looking for a Manager Operations for its Call center operations in Night Shift.
  • The resource should have a proven work experience of more then 5 year and possess excellent verbal and written communication skills.
  • Responsible for the entire floor team's monthly targets and ensure target achievement on a regular basis.
  • Experience of managing over 80-100 people
  • Experience of working with foreign clients
  • Responsible for developing the implementation approach and managing the impact on all business areas.
  • Establishing, maintaining and strengthening relationships with clients considering organizational objectives with maximum ROI.
  • Responsible for the fulfillment of KPIs. Also deliver month targets to associates.
  • Responsible for all aspects of the project from business analysis to plan management and stakeholder engagement and risk management.
  • Managed the analysis and implementation of projects. Strategic analysis undertaken and delivered to inform, manage and drive stakeholder expectations.


  • Proven work experience as a Floor Manager/ Team Manager
  • Adequate knowledge of organizational effectiveness and operations management
  • leadership skills
  • Excellent command on Mf-Office especially on Excel
  • Budget development and oversight experience
  • Familiarity with business management including financial principles and practices
  • Ability to effectively communicate with all levels of the organization
  • Leadership and organizational skills
  • Competitive salary package will be offered to the right candidate.
  • This will be strictly a night shift and 5 days job with lucrative monthly incentive including complimentary transportation and health insurance

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
No Preference
28 - 38 Years
Minimum Education:
Career Level:
Department Head
3 Years - 5 Years
Apply Before:
Jan 23, 2021
Posting Date:
Dec 22, 2020
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Pro Global Private Limited

Services · 11-50 employees - Islamabad


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