Product Analyst

SolutionInn is seeking a proactive and analytical Product Analyst to enhance its student homework assistance platform and improve customer retention. This role centers on leveraging data to gain insights into student needs and customer behavior, with the goal of increasing engagement, satisfaction, and loyalty. The successful candidate will collaborate closely with cross-functional teams to develop innovative features and retention strategies that deliver an optimal user experience and support business growth. If you are passionate about using data to advance educational technology and strengthen customer relationships, this position offers a rewarding opportunity.

Key Responsibilities
- Conduct comprehensive research to understand student demands, academic trends, and learning preferences.
- Analyze customer behavior to identify reasons behind platform abandonment, membership cancellations, and disengagement.
- Work with product managers and cross-functional teams to prioritize feature development based on market trends, student needs, and business objectives.
- Integrate AI technologies to personalize user interactions, enhance the overall experience, and streamline operational processes.
- Develop and execute customer retention strategies aimed at reducing churn and boosting engagement through targeted campaigns and personalized offers.
- Reach out to former members or customers who abandoned their carts to collect feedback, resolve concerns, and encourage retention.
- Monitor platform performance and user feedback, optimizing features through usability testing and performance metrics analysis.
- Conduct surveys, interviews, and feedback sessions to uncover pain points and identify opportunities for product and experience improvements.
- Deliver actionable insights from customer data to marketing and sales teams to improve the overall user journey.
- Lead data-driven initiatives that align product features with user needs, helping differentiate SolutionInn from competitors.
- Continuously track the competitive landscape and market trends to spot emerging opportunities and potential risks.

Required Qualifications
- Bachelor’s degree in a quantitative discipline, Business Administration, Marketing, Communication, or preferably Computer Science.
- At least 3 years of experience in product analysis, customer service, or customer retention roles.
- Demonstrated ability to conduct both qualitative and quantitative research to guide product decisions.
- Proven experience in developing strategies to enhance customer engagement and loyalty, particularly within e-commerce or membership-based platforms.
- Strong proficiency in data analysis tools such as SQL and Excel, along with data visualization platforms like Tableau or Power BI.
- Familiarity with web analytics tools such as Google Analytics or Mixpanel.
- Experience working in Agile environments and collaborating effectively with cross-functional teams.
- Excellent communication and presentation skills, capable of engaging both technical and non-technical audiences.

Preferred Qualifications and Benefits
- Background in customer-centric roles focused on problem-solving and retention optimization.
- Competitive salary complemented by performance-based incentives.
- Flexible working hours from 10 AM to 7 PM, with options for remote work.
- Opportunities for career advancement, mentorship, and professional development, including attendance at industry conferences and workshops.
- A collaborative and innovative work environment that promotes continuous learning.
- Additional benefits such as fuel allowance, bonuses, and company-provided tea, coffee, and lunch.

SolutionInn is an Equal Employment Opportunity employer. We welcome and encourage applications from all qualified individuals regardless of race, color, religion, gender, national origin, age, disability, or genetic information. This commitment applies to all aspects of employment including recruitment, hiring, placement, promotion, compensation, and training.