Product Consultant, Channels CX

Join a global and collaborative team at S&P Global Market Intelligence, where you will gain extensive knowledge across financial markets and work with diverse datasets including Market data, Fundamental data, ESG, and Ratings. As a Channel Solutions Product Consultant, you will play a crucial role in supporting clients by leveraging your expertise in our products and understanding their needs. This frontline position offers frequent interaction with sales and product management teams, providing transparency and opportunities for career growth. You will also have access to a wide range of datasets and tools designed to help clients achieve quality results efficiently.

Key Responsibilities:
- Respond promptly and professionally to inquiries from data feed and cloud service clients.
- Enhance technical skills through User Acceptance Testing (UAT), Microsoft Excel, and SQL.
- Deliver high-quality support for feed-based products, ensuring client satisfaction.
- Accurately document and track client issues using the Client Relationship Management system (Salesforce).
- Maintain up-to-date documentation of solutions and product updates.
- Collaborate with global internal teams to address client concerns, escalate improvement requests, and identify sales leads.
- Stay informed about existing and new product offerings to provide relevant support.

Required Qualifications:
- Proficiency in Microsoft Outlook, Word, and PowerPoint.
- Understanding of corporate accounting statements, including income statements, balance sheets, and cash flow statements.
- Strong written and verbal communication skills with keen attention to detail.
- Ability to multitask, prioritize effectively, and work collaboratively within a team.
- Flexibility to adapt in a dynamic work environment.
- Advanced experience with Microsoft Excel.
- A strong desire and aptitude for continuous learning.

Preferred Qualifications:
- 0-2 years of experience in finance or data-related roles.
- Knowledge of various investment types such as private equity, public equity, fixed income, ETFs, mutual funds, and commodities.
- Experience with SQL.

Additional Information:
This role requires willingness to work the night shift from 6 PM to 3 AM, including holidays and weekends.

About S&P Global Market Intelligence:
S&P Global Market Intelligence delivers deep, accurate, and insightful information to help customers make confident decisions. Our team of over 35,000 professionals worldwide is driven by curiosity and a commitment to advancing essential intelligence. We focus on innovative solutions that support sustainability, energy transition, and workflow efficiency, empowering clients to make a meaningful impact.

Our Mission:
Advancing Essential Intelligence.

Our Values:
Integrity, Discovery, Partnership — these principles guide our work and relationships with customers and colleagues alike.

Benefits:
We offer comprehensive health and wellness coverage designed to support both mind and body. Generous time off policies help maintain work-life balance, while continuous learning resources support career growth. Financial wellness programs include competitive pay, retirement planning, and education benefits with company-matched student loan contributions. Family-friendly perks and additional incentives such as retail discounts and referral awards further enhance the employee experience.

Equal Opportunity Employer:
S&P Global is committed to diversity and inclusion, providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status. Accommodations are available for applicants with disabilities upon request.

For more information about our products and services, please visit the S&P Global Market Intelligence website. Join us to help create critical insights that make a difference in the world.