Product Designer

Our client is a SaaS-based Customer Engagement Platform seeking a skilled Product Designer to lead the end-to-end design and user experience of their product. This role focuses on crafting simple, intuitive, and world-class user experiences by translating customer insights, partner feedback, and market research into actionable features and UX/UI enhancements. The ideal candidate will take full ownership of their work, demonstrate confidence in independent delivery, and embrace AI tools and technologies to elevate design quality and efficiency.

Key Responsibilities

- Design new product features, user flows, and interactions from concept through to final implementation.
- Identify and simplify complex areas within the platform to enhance UX/UI clarity and usability.
- Create high-fidelity designs using Figma and AI-assisted design tools.
- Continuously iterate designs based on user feedback, data analysis, and research findings.
- Maintain a meticulous approach to design, ensuring every interaction is deliberate, seamless, and intuitive.
- Collaborate with the Customer Success team to capture detailed product requirements.
- Conduct quarterly discussions with top partners to gather insights on features that improve customer retention.
- Perform international competitor research to benchmark and identify relevant UX/UI and product improvements.
- Audit the platform regularly to eliminate unnecessary complexity and streamline user experience.
- Translate gathered insights into a prioritized product pipeline comprising new features, UX improvements, and UI updates.
- Leverage AI tools wherever possible to enhance design, prototyping, and output generation efficiency.

Required Qualifications

- Bachelor’s degree in Design, Human-Computer Interaction (HCI), or a related field.
- Minimum of 3 years’ experience in Product Design or UX/UI for web or mobile platforms.
- Proven experience leading product features or strategic design initiatives.
- A strong portfolio showcasing end-to-end product design, UX improvements, and feature-driven thinking.
- Proficiency in Figma and familiarity with AI-assisted design tools.
- Deep understanding of design systems, usability principles, and user flow optimization.
- Excellent research, analytical, and communication skills.

Preferred Qualifications and Benefits

- Passion for simplicity, usability, and delivering seamless user experiences.
- Strong product ownership mindset, balancing strategic thinking with hands-on execution.
- Enthusiasm for AI technologies, with a willingness to learn and apply AI to improve design processes.
- Ability to work proactively and dependably in a fast-paced, startup environment without constant supervision.
- Opportunity to work directly with founders to shape product strategy and execution.
- Ownership of the complete product experience from research through design to implementation.
- Join a fast-moving, founder-led, bootstrapped, AI-first startup focused on innovation.
- Work schedule is Monday to Friday, from 10 am to 6 pm.
- This is an onsite position located in DHA Phase 6, Karachi.

This role offers a unique chance to grow into a world-class product thinker and designer while contributing significantly to building a seamless customer engagement platform. If you thrive in an environment where creativity, ownership, and AI-driven innovation intersect, this opportunity is an excellent fit.