Product Manager- Account Services (Mashreq Global Network)

The GTB Account Services Product Manager plays a vital role in supporting the Head of Liquidity Management by providing operational, analytical, and administrative assistance in daily activities. This includes managing product development, driving marketing initiatives, preparing reports, ensuring governance, and coordinating with various internal teams. The position offers a valuable opportunity for a motivated professional to gain comprehensive exposure to liquidity products and corporate banking operations within a dynamic environment.

Key Responsibilities

- Lead the Corporate Account Services product, shaping the strategy and vision to support the bank’s strategic liquidity objectives alongside the Head of Liquidity.
- Develop and manage the Account Services product roadmap within the GTB portfolio, ensuring alignment with business goals.
- Identify operational process gaps and implement improvements to optimize the end-to-end performance of Corporate Account Services.
- Oversee the entire corporate account opening journey, including onboarding, documentation, and digital enablement across multiple markets.
- Manage a diverse portfolio of account types, such as Corporate Current and Call Accounts, Escrow Accounts for Real Estate Transactions, Client Money Accounts, Vostro (Inward) FI Accounts, Islamic Accounts (e.g., Wakalah structures), Stablecoin and Digital Asset Accounts, and new account types driven by business demand.
- Define and monitor key performance indicators (KPIs), service level agreements (SLAs), and success metrics for the Account Services portfolio, taking full end-to-end P&L ownership.
- Drive billing and pricing frameworks to ensure transparency and optimize revenue from account services.
- Enhance the Islamic banking proposition by ensuring Sharia-compliant offerings remain competitive and well-integrated.
- Coordinate international coverage to align account services across jurisdictions and support cross-border client requirements.
- Ensure regulatory compliance and operational efficiency through collaboration with internal stakeholders.
- Govern Account Services by redesigning processes as needed and creating a Product Policy Group (PPG) for the Corporate Banking Group to oversee Corporate Accounts.
- Lead marketing campaigns aimed at increasing the number of Corporate Accounts in key markets.
- Provide end-to-end oversight of Account Services offerings and ensure market alignment.
- Continuously monitor pricing strategies and improve technologies related to account operations.
- Develop new account products and retire outdated ones in line with the bank’s liabilities strategy and market demands.
- Collaborate closely with the bank’s Technology and Project teams to ensure timely delivery of high-quality features, including sprint planning and execution.
- Monitor ongoing account services operations, charge schedules, and regulatory requirements.
- Report directly to the GTB Head of Liquidity to maintain full alignment with the bank’s liabilities strategy.

Required Qualifications

- Bachelor’s degree in Finance, Economics, Business Administration, or a related field.
- 5 to 10 years of experience in banking, treasury, or financial services (internship experience is acceptable).
- Strong knowledge of bank Account Products and Services as well as Liquidity Management offerings.
- Proficiency in Excel and PowerPoint, with strong analytical skills.
- Excellent communication and organizational abilities.
- Ability to multitask and perform effectively under pressure.
- Experience with liquidity management, treasury products, and financial markets.
- Familiarity with the bank’s Core Banking system.
- Proven stakeholder management skills.

This role is well-suited for candidates seeking to deepen their expertise in corporate banking and liquidity management while contributing to the strategic growth of the bank’s account services portfolio.