Product Manager-Customer Experience

This role involves leading the entire product lifecycle from ideation through to execution, ensuring the product aligns with both business goals and user needs. The successful candidate will work closely with business owners to plan and implement new features based on market research and user feedback. They will play a critical role in identifying complex challenges, breaking them down into manageable parts, and developing effective solutions. Acting as a liaison between business, technology, and operations teams, this position requires strong collaboration skills to ensure smooth communication and project delivery.

Key Responsibilities

- Lead end-to-end product management, overseeing the product lifecycle to meet strategic objectives.
- Collaborate with business owners to develop and execute product roadmaps informed by market trends and user insights.
- Apply structured problem-solving techniques to analyze and resolve complex business issues.
- Facilitate cross-functional collaboration among business, technology, and operations teams to ensure alignment and efficient execution.
- Utilize data-driven approaches to assess product performance, optimize workflows, and drive continuous improvement.
- Proactively identify risks, assess their impact, and develop mitigation strategies.
- Manage multiple projects simultaneously, maintaining a disciplined and structured approach to delivery.
- Oversee issue resolution by managing system bugs, coordinating with relevant teams, and implementing sustainable fixes.
- Define acceptance criteria for AI model performance, including accuracy, latency, and precision, to enhance AI product adoption.
- Participate in technical discussions related to product architecture, model limitations, training data requirements, deployment pipelines, and scalability, while keeping business stakeholders informed.

Required Qualifications

- Bachelor’s degree in Science, Engineering, Computing, AI, or a related field, or equivalent practical experience.
- Minimum of 4 years’ experience in product management or product operations, preferably within E-commerce, customer experience, or AI sectors.
- Strong knowledge of product development frameworks, Agile methodologies, and structured problem-solving.
- Proven ability to analyze data, identify trends, and make informed, data-driven decisions to improve product outcomes.
- Excellent stakeholder management and communication skills, capable of aligning diverse teams toward shared objectives.
- Experience with system integrations, third-party vendor management, and operational workflow optimization.
- Proficiency in Microsoft Excel, including advanced formulas, pivot tables, and data analysis; familiarity with programming languages such as SQL or Python is preferred.

Preferred Qualifications and Benefits

- Experience in people management, with the ability to lead, mentor, and develop team members while fostering collaboration and high performance.

This position offers the opportunity to work at the intersection of product management and AI, contributing to innovative solutions that enhance customer experience and operational efficiency. Candidates with a strong analytical mindset, technical acumen, and collaborative spirit will thrive in this dynamic environment.