Product Manager

We are seeking an experienced Product Manager to support our sales team by qualifying customer needs and conducting thorough needs analysis prior to product demonstrations. The successful candidate will play a pivotal role in delivering innovative product capabilities and modules aligned with the overall product roadmap. This role encompasses ownership of the entire customer experience, including product performance, quality, privacy, security, and compliance requirements.

Key Responsibilities:
- Assist the sales team in understanding and qualifying customer requirements before demos.
- Deliver new product features and modules in line with the strategic product roadmap.
- Ensure all aspects of the customer experience are addressed, including performance, quality, privacy, security, and compliance.
- Collaborate closely with engineering and other internal teams to prioritize and define product roadmaps, drive key decisions, and influence pricing and go-to-market strategies.
- Build and maintain strong internal and external partnerships to foster a collaborative culture focused on delivering optimal customer outcomes.
- Drive adoption and growth of product features among customers, aiming to achieve high customer satisfaction ratings.
- Analyze data from various sources to inform decision-making and continuously improve the product.
- Prioritize and translate leadership inputs into actionable short- and medium-term product roadmaps and detailed requirements for engineering teams.
- Act as the first user of the product, validating it against defined requirements to ensure quality and usability.

Required Qualifications:
- Strong technical background with a solid understanding of software development processes, methodologies, and web technologies.
- Minimum of 8 years of professional experience in engineering or product management roles.
- Expertise in CI/CD, automation, and continuous monitoring practices.
- Hands-on experience managing enterprise software products, preferably SaaS or PaaS solutions.
- Excellent communication, writing, interpersonal, and coordination skills.
- Proven ability to define projects, gather requirements, and write detailed functional specifications.
- Deep knowledge of enterprise software platforms and software development life cycles.
- Experience communicating product roadmaps and strategies to customer-facing technical and sales teams.
- Skilled in delivering demos, presentations, and videos to diverse audiences including customers, partners, and internal stakeholders.

Education:
- Bachelor’s degree or Postgraduate degree in a relevant field.

This role offers the opportunity to work at the intersection of product innovation and customer engagement, driving impactful solutions in a collaborative environment. If you are passionate about shaping product strategy and delivering exceptional customer experiences, we encourage you to apply.