Product Owner – Clinical

PsychPlus is seeking a Product Owner – Clinical with hands-on experience in Electronic Health Records (EHR/EMR) systems and healthcare technology, preferably within the US healthcare environment. This role focuses on enhancing clinical workflows and capabilities that support psychiatry and therapy services across both in-person and virtual care settings. The ideal candidate will collaborate closely with clinicians, clinical operations, engineering, design, and QA teams to translate complex clinical needs into scalable, user-friendly product solutions. A strong understanding of behavioral health workflows and the ability to bridge clinical operations with technical execution are essential. This position offers the opportunity to contribute to a mission-driven company dedicated to making mental health care more accessible, affordable, and convenient through innovative technology.

Key Responsibilities

- Own the clinical product backlog: Define, prioritize, and maintain the backlog based on provider needs, patient experience, business goals, and operational priorities.
- Drive clinical workflow improvements: Collaborate with clinicians and operations teams to optimize behavioral health workflows, including patient intake, assessments, psychiatric evaluations, therapy sessions, documentation, and care coordination.
- Translate clinical needs into product requirements: Develop detailed user stories, functional specifications, acceptance criteria, and workflow documentation from clinical and operational input.
- Enhance the EHR/EMR experience: Identify and implement improvements to simplify documentation, reduce redundant data entry, and streamline provider workflows within the clinical platform.
- Support psychiatry and therapy workflows: Design and refine product features that facilitate psychiatric care, therapy services, medication documentation, and continuity of care.
- Collaborate across teams: Work closely with Engineering, UX/UI Design, QA, Clinical Operations, Compliance, and other stakeholders to ensure clear understanding and successful delivery of product features.
- Lead Agile product execution: Participate in sprint planning, backlog refinement, reviews, and retrospectives to maintain alignment and momentum.
- Champion provider and patient experience: Use stakeholder interviews, user feedback, and usability testing to identify pain points and drive meaningful improvements.
- Support clinical quality and compliance: Ensure product requirements align with patient safety, privacy, security, and healthcare regulations such as HIPAA.
- Drive product releases: Manage readiness, acceptance testing, release planning, communication, and rollout of new clinical features.
- Measure product performance: Track adoption, workflow efficiency, user satisfaction, and identify areas for continuous improvement.
- Maintain clinical product documentation: Keep requirements, workflows, business rules, and acceptance criteria clear and accessible.
- Continuously improve the platform: Stay updated on behavioral health technology trends, EHR/EMR capabilities, and evolving healthcare standards to guide product decisions.

Required Qualifications

- Bachelor’s degree in Business, Healthcare Administration, Health Informatics, IT, or related field; equivalent experience considered.
- Proven experience as a Product Owner, Product Manager, Business Analyst, or similar role within healthcare technology.
- Hands-on experience with EHR/EMR systems or clinical software is mandatory.
- Strong knowledge of US healthcare workflows, especially in behavioral health, psychiatry, therapy, or outpatient clinical care.
- Skilled in gathering clinical requirements and translating complex workflows into clear product specifications and user stories.
- Familiarity with clinical workflows including patient intake, assessments, documentation, treatment planning, and care coordination.
- Experience managing product backlogs and collaborating with engineering and design teams to deliver software features.
- Proficient with Agile/Scrum methodologies and tools such as Jira and Confluence.
- Excellent analytical, problem-solving, organizational, and stakeholder management skills.
- Ability to communicate effectively between clinical and technical teams.
- Understanding of healthcare privacy, security, and regulatory requirements including HIPAA.
- Capable of managing competing priorities in a fast-paced, high-growth healthcare technology environment.

Preferred Qualifications and Benefits

- Experience with behavioral health, mental health, psychiatry, therapy, telehealth, or digital health products.
- Familiarity supporting both in-person and virtual care delivery workflows.
- Knowledge of psychiatric and therapy practice workflows such as evaluations, progress notes, treatment plans, and provider documentation.
- Exposure to healthcare interoperability standards like HL7 and FHIR.
- Experience working with clinical operations, licensed providers, multidisciplinary care teams, and compliance stakeholders.
- Skilled in product analytics and feedback tools to measure feature adoption and workflow performance.
- Proficiency with design and collaboration tools such as Figma and Miro.
- Background in high-growth health technology companies or product-led healthcare organizations.

This role offers the chance to make a meaningful impact by improving clinical workflows and provider experiences while advancing PsychPlus’s mission to transform mental health care delivery. If you are passionate about healthcare technology and behavioral health, this is an exciting opportunity to contribute to a company committed to accessible, high-quality mental health services.