Product Owner – Mobile Applications

PsychPlus is seeking an experienced Product Owner to lead the development and delivery of its mobile application experiences. The ideal candidate will have hands-on experience managing mobile product features, collaborating closely with engineering and design teams to create seamless iOS and Android solutions. Experience in healthcare technology, digital health, or patient-facing applications is highly preferred. This role focuses on improving how patients access mental health services through mobile technology, simplifying appointment management, care navigation, and ongoing engagement.

Key Responsibilities

- Own the mobile product roadmap: Define and prioritize features aligned with business goals and patient experience objectives.
- Drive the patient mobile experience: Identify opportunities to simplify service discovery, registration, appointment management, and care navigation.
- Manage end-to-end mobile workflows: Collaborate with stakeholders to optimize onboarding, profile management, appointment scheduling, reminders, virtual care access, and other patient-facing processes.
- Translate requirements into actionable deliverables: Convert business needs and user feedback into clear user stories, acceptance criteria, and functional documentation.
- Partner with mobile engineering teams: Work with iOS, Android, and cross-platform developers to assess feasibility, clarify requirements, and ensure high-quality feature delivery.
- Champion user-centered design: Collaborate with UX/UI designers to create intuitive, accessible, and consistent mobile experiences that reduce friction.
- Optimize mobile usability: Simplify navigation, improve onboarding completion, and ensure a seamless experience across devices.
- Lead Agile product execution: Participate in sprint planning, backlog refinement, reviews, and retrospectives to maintain alignment and delivery focus.
- Drive quality and release readiness: Coordinate with Engineering and QA to validate requirements, prioritize defects, and ensure features meet quality standards before release.
- Manage mobile releases: Support app version updates, feature rollouts, release communications, and post-launch monitoring.
- Monitor product performance: Use analytics and user feedback to identify friction points and inform roadmap decisions.
- Improve patient engagement: Enhance user activation, appointment completion, retention, and feature adoption.
- Coordinate push notifications and in-app communications: Work with stakeholders to optimize timely reminders and notifications while respecting user preferences and compliance.
- Ensure privacy, security, and accessibility: Collaborate with engineering and compliance teams to meet healthcare privacy, data security, and accessibility standards.
- Manage cross-functional dependencies: Align product plans across engineering, backend services, design, QA, clinical operations, and other teams.
- Drive continuous improvement: Gather post-release feedback and identify enhancements to improve reliability, usability, and overall mobile experience.

Required Qualifications

- Bachelor’s degree in Computer Science, IT, Business, Product Management, or related field, or equivalent experience.
- Proven experience as a Product Owner, Product Manager, or Business Analyst managing mobile applications.
- Strong understanding of mobile app development lifecycles for iOS and Android platforms.
- Experience translating business objectives and user needs into user stories, acceptance criteria, and product backlogs.
- Familiarity with Agile/Scrum methodologies and tools such as Jira and Confluence.
- Ability to collaborate effectively with engineering, UX/UI design, QA, and cross-functional stakeholders.
- Deep knowledge of mobile usability, onboarding, navigation, and user-centered design principles.
- Experience with mobile app testing, defect prioritization, release readiness, and production issue management.
- Analytical mindset with strong organizational, communication, and problem-solving skills.
- Understanding of mobile application privacy, security, and accessibility requirements.

Preferred Qualifications and Benefits

- Experience in healthcare technology, digital health, telehealth, behavioral or mental health mobile applications.
- Familiarity with patient engagement workflows, appointment scheduling, virtual care, and healthcare service navigation.
- Experience building mobile solutions supporting both in-person and virtual healthcare delivery.
- Knowledge of mobile analytics platforms measuring onboarding, activation, engagement, retention, and feature adoption.
- Experience with push notifications, deep linking, in-app messaging, app permissions, and mobile engagement strategies.
- Understanding of App Store and Google Play release processes, version management, and production monitoring.
- Collaboration experience with native iOS, Android, or cross-platform development teams using frameworks like React Native or Flutter.
- Familiarity with design and analytics tools such as Figma, Miro, Mixpanel, or Firebase Analytics.
- Knowledge of healthcare privacy and security regulations, including HIPAA compliance.
- Experience working in high-growth health technology or product-led digital businesses.

Joining PsychPlus means contributing to a mission that reimagines mental healthcare delivery by making it more accessible, affordable, and convenient through technology. The role offers a unique opportunity to influence how patients experience mental health services via mobile platforms, helping to remove barriers and improve care journeys. PsychPlus values ownership, collaboration, adaptability, and practical problem-solving in a fast-paced environment dedicated to transforming mental health care.