Product Specialist

Unduit is an AI-driven platform designed to streamline IT asset lifecycle management for organizations across more than 100 countries. By unifying IT Asset Management (ITAM) and IT Service Management (ITSM) into a single connected system, Unduit enables IT teams to efficiently buy, deploy, track, support, recover, refresh, and responsibly retire company devices. We are seeking a Product Specialist to become an expert on our platform, acting as a vital link between sales, customer success, and product teams. This role focuses on customer engagement through demos, onboarding, training, and documentation, rather than logistics or warehouse operations.

Key Responsibilities
- Develop comprehensive expertise in all Unduit modules, including Procure, Deploy, ITAM, ITSM, Recover, Refresh, and ITAD.
- Deliver engaging product demonstrations and support Account Executives during presales calls with US-based IT teams.
- Lead customer onboarding processes, conduct training sessions, and provide ongoing enablement to ensure successful platform adoption.
- Serve as the primary point of contact for detailed product inquiries from both prospects and existing customers.
- Create and maintain clear, user-friendly help documentation, FAQs, and internal knowledge bases.
- Collect and relay customer feedback and pain points to the product development team to influence platform improvements.
- Assist with responses to RFPs and security questionnaires by providing accurate and detailed product information.
- Stay informed about new product releases and updates, and train internal teams on changes and enhancements.

Required Qualifications
- 2 to 4 years of experience in a product specialist, presales, customer success, or support role, preferably within a B2B SaaS environment.
- Strong skills in delivering presentations and live product demonstrations.
- Ability to translate complex technical features into clear business value propositions.
- Excellent command of written and spoken English.
- Comfortable working with US-based customers, including availability during overlapping US business hours.

Preferred Qualifications
- Familiarity with IT Asset Management (ITAM), IT Service Management (ITSM), IT Asset Disposition (ITAD), or broader IT lifecycle management processes.
- Experience using tools such as HubSpot, ClickUp, or ticketing systems like Zendesk, Freshdesk, or Jira Service Management.
- Previous experience in a startup environment where multitasking and wearing multiple hats were common.

This role offers the opportunity to work closely with a dynamic team and directly impact the success of customers using a cutting-edge SaaS platform. If you are passionate about technology, enjoy customer interaction, and thrive in a collaborative environment, this position at Unduit could be an excellent fit.