We are looking for a motivated Product Executive to join a prominent GDS distribution company located in Islamabad. The successful candidate will have at least two years of experience working with travel agencies and be well-versed in ticketing software such as Galileo, Sabre, or Amadeus. This role focuses on delivering product training sessions, providing outstanding customer support, and efficiently resolving client issues. The position requires the candidate to work on-site at the Islamabad office.
Key Responsibilities
- Conduct comprehensive training sessions to educate clients and internal teams on product features and usage.
- Respond promptly and professionally to customer inquiries and communications.
- Address customer requests by clarifying information, completing transactions, and forwarding requests to relevant departments as necessary.
- Resolve client issues through active listening and appropriate problem-solving techniques.
- Collaborate with regional offices to tackle challenges, implement solutions, and enhance overall customer service.
- Perform follow-up calls to survey respondents who have concerns or need additional assistance.
- Utilize Microsoft Excel proficiently to manage data, generate reports, and support customer interaction tracking.
Required Qualifications
- Minimum of two years’ experience working with travel agencies using ticketing software such as Galileo, Sabre, or Amadeus.
- Graduate-level education.
- Strong communication and interpersonal skills to effectively conduct training sessions and manage customer relationships.
- Proficiency in Microsoft Excel for data management and reporting.
- Willingness and ability to work on-site in Islamabad.
This position offers an excellent opportunity to apply your expertise in travel technology and customer service within a dynamic GDS distribution environment. Candidates who are passionate about training and client support and meet the qualifications are encouraged to apply.
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