Posted 3 days ago 46 views
We’re looking for a Product Support Specialist to join our team and help customers get the most value from our products. The ideal candidate is a strong communicator, enjoys solving problems, and can work closely with both customers and internal product and technical teams.
Key Responsibilities:
- Respond to customer questions and product-related issues.
- Troubleshoot problems and provide clear, timely solutions.
- Guide customers on product features and best practices.
- Document customer issues and maintain accurate support records.
- Identify recurring problems and share insights with the Product and Engineering teams.
- Help create and maintain FAQs, help articles, and product documentation.
- Monitor customer feedback and identify opportunities to improve the product.
- Escalate complex technical issues to the appropriate teams and follow up through resolution.
Requirements:
- 1–3 years of experience in product support, customer support, technical support, or a similar role.
- Excellent written and verbal communication skills.
- Strong problem-solving and troubleshooting abilities.
- Customer-focused attitude with good attention to detail.
- Ability to explain technical information in simple terms.
- Comfortable working with support tools, ticketing systems, and product documentation.
- Experience with SaaS or technology products is a plus.
What We Offer:
- Competitive salary and benefits.
- Opportunity to work with an innovative product.
- Supportive and collaborative team environment.
- Professional growth and learning opportunities.
- Flexible working arrangements.
Job Details
Computer House
Computer House is a software company & we deal in software project development.
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