Duty Manager - Hospitality

Professional Employers (Pvt) Ltd

Lahore , Pakistan

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Posted Apr 23, 2024 230 views Report Job

DUTIES AND RESPONSIBILITIES:

Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guests.
Assists in VIPs arrival and departure in the absence of guest relation officers.
Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior.
Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests.
Gives the instructions to the Night Reception, during the high occupancy periods, regarding walk-in guests and release room blocked because of no- shows
Prepares and checks for VIPs arrival and escorts guests to rooms.
Coordinates with all departments concerned in order to maintain Front Office functions properly.
Handles guest complaints and other related problems and reports on the Assistant Managers log book.
Promotes and maintains good public relations.
Motivates and maintains good staff relations.
Maintains and be guided of hotel policy on credit/lost and found hotel guests properties.
Follows up in credit check report, liaise with credit manager.
To be responsible for front office operation during the absence of Front Office Manager

PREREQUISITES:

Must be able to communicate in English writing and speaking and other languages are advantages. Good & charming personality is important to be the Duty Manager in the way to represent himself on behalf of hotel management.

Education:

Graduates bachelor degree and/or diploma in hotel and restaurant management or other related field

Experience:

Minimum of two years of experience in similar position. Should be familiar with basic computer skills and previous experience in using Hotel management software (ERP), Telephone Switch board. Etc.

Skills

Analytical Skills Time Management Problem Solving Coordination Skills

Job Details

Industry:

Recruitment / Employment Firms

Functional Area:

Hotel/Restaurant Management

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Department:

Human Resources

Job Location:

Lahore, Pakistan

Gender:

No Preference

Minimum Education:

Bachelors

Degree Title:

Bachelor or Master Degree in relevant field.

Career Level:

Experienced Professional

Minimum Experience:

2 Years (RELEVANT EXPERIENCE)

Apply Before:

May 24, 2024

Posting Date:

Apr 23, 2024

Professional Employers (Pvt) Ltd

Recruitment / Employment Firms · 51-100 employees - Lahore

PEOPLE delivers business, strategic and human capital solutions, which give a new life to your business and take your organization to a new growth trajectory. Our unique approach helps ensure that all levels of the organization work together to create an innovative, talent-powered organization, cutting out redundancies, ultimately helping our clients to achieve excellence in what they do.