Posted 15 hours ago 89 views Report Job
We are looking for a Customer Support Representative who will serve as the first point of contact for our customers. Your role will be to respond to queries, resolve issues, and ensure a positive experience through excellent communication and problem-solving skills.
Key Responsibilities:Respond to customer queries via phone, email, chat, or social media
Resolve complaints and provide timely solutions
Maintain thorough knowledge of products and services
Document each interaction and update customer records
Follow communication protocols and escalate issues when necessary
Understand customer needs and ensure customer satisfaction
Build trust and maintain strong customer relationships
Prior experience in customer support or client service
Strong communication and interpersonal skills
Ability to handle calls and practice active listening
Multitasking ability and effective time management
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