Posted Nov 16, 2018 6 views
Customer Support Officer for US Clients
- Answer incoming calls and respond to customer’s emails
- Management and resolve customer complaints
- Sell products and place customer orders in the computer system
- Identify and escalate issues to supervisors
- Provide product and service information to customers
- Research required information using available resources
- Research, identify and resolve customer complaints using applicable software
- Process orders, forms, and application
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
- Upsell products and services
- Complete call logs and reports
Skills
Job Details
Progos Tech
pPROGOSTECH is a Digital Agency that delivers quality. The main areas of focus includes E-Commerce Development, Search and Social Media, Mobile Apps, Enterprise Application, Electronic Cigarette and Business Development. We put our heads together to build you brilliant websites, notable social presence, and a name in the market./p
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