Program Manager, Strategy Operations

Motive is a leading provider of innovative tools designed to empower those managing physical operations, making their work safer, more productive, and more profitable. Our platform uniquely integrates safety, operations, and finance teams by enabling them to manage drivers, vehicles, equipment, and fleet-related expenses within a single system. Leveraging industry-leading AI, Motive offers complete visibility and control while significantly reducing manual workloads through automation and simplification. Serving nearly 100,000 customers—from Fortune 500 companies to small businesses—across diverse industries such as transportation, logistics, construction, energy, manufacturing, agriculture, retail, and the public sector, Motive is committed to transforming operational efficiency.

As a Support Program Manager, you will lead strategic, cross-functional initiatives aimed at enhancing the end-to-end customer experience. This role requires close collaboration with Sales, Quality, Technical Operations (QTO), Operations Management (OM), Billing, and Post Sales teams to identify improvement opportunities, align stakeholders, optimize processes, and deliver measurable results.

Key Responsibilities:
- Own support strategic programs from initial problem definition and business case development through implementation and performance measurement.
- Collaborate with Support, Sales, OM, Billing, and other cross-functional teams to align goals, define scope, establish milestones, manage dependencies, and clarify decision rights.
- Identify pain points in the customer journey, operational gaps, and areas of cross-functional friction that impact customer experience.
- Develop comprehensive program plans, governance routines, risk registers, success metrics, and prepare executive-level updates.
- Analyze operational and customer data to generate insights, actionable recommendations, and prioritize initiatives.
- Coordinate multiple workstreams, resolve dependencies, and ensure accountability across teams.
- Design scalable processes, documentation, tools, and enablement resources that support consistent and independent team operations.
- Monitor program outcomes and leverage feedback and data to refine solutions post-launch.

Required Qualifications:
- Minimum of 5 years’ experience in program management, business operations, strategy, customer operations, or related fields.
- Demonstrated success leading complex, cross-functional initiatives involving multiple stakeholders and dependencies.
- Strong customer experience focus with the ability to link operational improvements to tangible business outcomes.
- Excellent skills in project planning, prioritization, risk management, and execution.
- Proficient in data analysis, metric definition, and communicating insights effectively.
- Ability to influence without formal authority and build trust across Sales, Operations, Finance, Billing, and Support teams.
- Exceptional written and verbal communication skills, including executive-level storytelling and status reporting.
- Comfortable working in ambiguous, fast-paced environments and capable of translating broad challenges into actionable plans.

Motive values diversity and inclusion as core principles and is an equal opportunity employer. We welcome candidates from varied backgrounds, experiences, abilities, and perspectives.

Applicants must be authorized to access commodities and technologies controlled under U.S. Export Administration Regulations, as employee access to Motive products and technology is a policy requirement. For U.S.-based roles, some candidates may be required to sign a non-compete agreement, subject to applicable state laws and exceptions.

All job postings correspond to existing vacancies. Please note that interviews or training sessions may be conducted in person at one of Motive’s global offices.