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Customer Relationship Specialist

Programmer Force is looking for a customer relationship specialist who can look after the experience of the customers and make strategies in retaining them. As a customer relations specialist, your job duties involve handling customer disputes, assessing consumer needs, and developing better customer support processes. This job requires customer service work experience

Responsibilities

Build relationships with customers that promotes retention and loyalty
Create plans to address clients’ business needs
Advise clients on creating profitable processes
Schedule regular meetings with customers to ensure they are satisfied
Act as point of contact for complaints and escalate issues as appropriate
Ensure both the company and clients adhere to contract terms
Study competition to find new ways to retain customers
Set sales and revenue targets and work diligently to meet them
Collaborate with management team to address customers’ needs
Knowing your competition and strategizing accordingly.
Take care of customer on-boarding and off-boarding.
Keep customers’ documents upto date.
Regularly Checking on how the company’s services are meeting customers needs and to work on if there are areas for possible improvements.
With an in-depth understanding of customer needs, they can identify opportunities for the company to provide additional services (upselling)
Manage a large volume of documentation and policy generation work to support the client's success in Billing, Operations, Community, and other cross-functional areas.
Keep track of customer contacts and transactions, including questions, complaints, notes, and comments, as well as actions performed.
Customers should be followed up with via phone calls, emails, and in-person to confirm that necessary measures were made in response to their requests.
Arrange business meetings with prospective clients.

Requirements

A bachelor’s degree in administration or a related field.
A minimum of 3 years’ experience.
Excellent interpersonal and communication skills.
Proficient in all Microsoft applications.
Superior product knowledge.
A team player with leadership skills.
Maintain a positive attitude focused on customer satisfaction.

Skills

Customer Analysis Aseptic Technique Knowledge Relationship Management eBay Account Handling TECEPYION= Customer Acceptance Customer Interaction Management (CIM) Relations Management

Job Details

Industry:

Information Technology

Functional Area:

Client Services & Customer Support

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Department:

Job Location:

Lahore, Pakistan

Gender:

No Preference

Minimum Education:

Bachelors

Degree Title:

Specialized in Business and Marketing

Career Level:

Experienced Professional

Minimum Experience:

1 Year

Apply Before:

May 21, 2022

Posting Date:

Apr 20, 2022

Programmers Force

Information Technology · 51-100 employees - Lahore

Programmers Force is a FinTech Software Development company that develops applications for large scale financial institutions around the world. With us, you’ll get to work in multiple frameworks and learn to make them intelligent using machine learning. Our vision is to create innovative and intelligent business solutions through the development of smart web & mobile applications with a mission to support various industries in their day to day business challenges. You’ll get to work with tech geeks whose expertise include Artificial Intelligence (AI) based software, Application Programming Interface (API) development and Integration, FinTech Solutions, Enterprise Applications, Mobile App Development and Big Data Processing. With a versatile and experienced workforce, we are dedicated to introduce modern business solutions to help global businesses increase profitability and drive ahead of their competitors. From web developers, project managers, UI/UX designers to system architects, we have people who are talented, skilled and have expertise in a diverse range of competencies. We are on the hunt for candidates with technical expertise and skills required to develop and design efficient system software and applications. If you think you’ll be a good fit for our company, apply away! Programmers Force is an equal opportunity employer. We provide lucrative benefits to our employees, which include 25 paid holidays yearly, lunch, EOBI facility, flexible working hours, payment for overtime hours, indoor gaming, local and international trips, performance based bonuses, increments and promotions. We look forward to welcome you as a part of our team!

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