Project Coordinator

The Project Coordinator position at PRG Pakistan, located in Lahore, presents a unique opportunity to serve as a crucial link between clients and internal teams. This full-time, on-site role involves working night shifts aligned with US business hours. The successful candidate will be responsible for ensuring a clear understanding of project requirements, coordinating deliverables efficiently, and monitoring timelines to uphold high standards of client service. Strong communication and coordination skills, along with the ability to manage multiple projects independently, are essential for success in this role.

Key Responsibilities
Serve as the primary point of contact for clients through email, phone, and virtual meetings. Coordinate closely with internal departments such as Operations and Marketing to ensure alignment on project requirements and deliverables. Monitor project timelines, track progress, and follow up with all relevant stakeholders to guarantee timely completion of tasks. Conduct regular client meetings to provide updates and maintain effective communication throughout the project lifecycle. Gather, document, and relay client requirements, feedback, and revision requests to internal teams to ensure clarity and accuracy. Facilitate smooth communication between clients, management, and operational teams to avoid misunderstandings. Develop and maintain strong client relationships by ensuring professional and positive interactions. Proactively identify and address client concerns, coordinating resolutions and ensuring timely follow-ups. Collect client feedback, testimonials, and reviews to support continuous improvement in service delivery. Prepare Minutes of Meetings (MOMs), project progress reports, and other necessary documentation. Manage multiple projects simultaneously with a high degree of accuracy, organization, and effective communication. Ensure that client expectations, project milestones, and agreed deliverables are properly tracked and communicated to all parties involved.

Required Qualifications
Candidates should have 2 to 3 years of relevant experience in Project Coordination, Account Management, Client Relationship Management, Client Support, or similar roles. A Bachelor’s degree in Business Administration, Management, Marketing, or a related field is required. Excellent verbal and written English communication skills are essential. Strong client-handling, relationship management, and interpersonal skills are necessary to build and maintain effective partnerships. Proven ability to manage multiple projects, prioritize tasks, and meet deadlines efficiently is expected. Candidates must demonstrate excellent organizational, coordination, and problem-solving abilities. Proficiency in Microsoft Office Suite, particularly Excel, Word, and PowerPoint, is required. Familiarity with project management and collaboration tools such as Trello, Asana, or ClickUp is preferred. Confidence in conducting professional client meetings, virtual discussions, and presentations is important. Strong follow-up, time management, and multitasking skills are vital. The ability to work independently while collaborating effectively with cross-functional teams is also required.

Preferred Qualifications and Benefits
Experience working with international clients, especially those based in the US, is highly desirable. A background in digital marketing, healthcare, business process outsourcing (BPO), or other service-based industries will be considered an advantage. Familiarity with client onboarding, project tracking, and service delivery processes is beneficial. PRG Pakistan offers a competitive salary package along with opportunities for professional development and career growth. The work environment is collaborative and focused on learning, providing exposure to international clients and cross-functional teams. This role offers valuable experience in professional project management and client relationship practices. The position requires on-site presence in Lahore and is ideal for candidates eager to contribute to a dynamic team while advancing their careers.