Project Manager – Shopify E-commerce (Design & Development)

We are seeking a highly experienced Project Manager to take full ownership of Shopify e-commerce web design and development projects from start to finish. This senior-level role demands a deep understanding of UI/UX design principles and Shopify Liquid development, combined with strong client management skills. The ideal candidate will confidently lead project execution while maintaining excellent communication with clients and internal teams. This is not a coordination role—it requires complete accountability for project outcomes.

Key Responsibilities

End-to-End Project Ownership:
Lead Shopify e-commerce projects including redesigns, conversion rate optimization (CRO) initiatives, and custom development from discovery through launch. Define clear scopes, milestones, timelines, and deliverables. Ensure projects are completed on time, within scope, and meet high-quality standards. Proactively identify and resolve risks, dependencies, and scope creep.

UI/UX & Design Oversight:
Review UI/UX designs to ensure usability, conversion optimization, and feasibility for development. Collaborate closely with designers to make sure designs are scalable and execution-ready. Maintain consistency across layouts, components, and user flows. Challenge design decisions that could negatively impact performance or user experience.

Shopify Development Oversight:
Supervise Shopify Liquid development, theme customization, and custom feature implementation. Review code for performance, structure, and adherence to Shopify best practices. Promote efficient use of custom code to minimize reliance on paid apps. Validate integrations such as payments, shipping, analytics, and third-party tools.

Client Communication & Relationship Management:
Serve as the primary client contact throughout the project lifecycle. Maintain regular communication, provide clear updates, and manage client expectations effectively. Translate technical and design concepts into understandable language for clients. Handle feedback, revisions, and challenging conversations with professionalism.

Team Leadership & Internal Coordination:
Act as the liaison between designers, developers, QA, sales, and stakeholders. Facilitate sprint planning, daily stand-ups, progress reviews, and delivery checkpoints. Maintain thorough documentation, accountability, and task ownership. Drive teams to meet deadlines without compromising quality.

QA, Launch & Post-Launch:
Own quality assurance across responsiveness, design accuracy, performance, and functionality. Oversee user acceptance testing (UAT), launch readiness, and final approvals. Ensure smooth handover and alignment for post-launch support.

Required Qualifications

- Minimum 5 years managing Shopify e-commerce web design and development projects.
- Strong working knowledge of Shopify Liquid, theme architecture, and the Shopify ecosystem.
- Solid understanding of UI/UX design principles, conversion rate optimization, and e-commerce user behavior.
- Proven experience managing clients directly with confidence and professionalism.
- Excellent spoken and written English communication skills.
- Experience handling multiple projects simultaneously within an agency environment.
- Strong organizational, decision-making, and leadership abilities.

Preferred Qualifications and Additional Information

This role suits candidates with hands-on experience working closely with both designers and Shopify developers. A deep understanding of conversion-focused e-commerce strategies—not just timelines and task management—is essential. Candidates must take full ownership and accountability for project outcomes and be comfortable challenging teams when standards are not met. The ability to manage clients independently, without escalation or hand-holding, is critical.

This position is not suitable for junior or mid-level project managers, those lacking real Shopify or UI/UX experience, or individuals who prefer task tracking over ownership and decision-making.

Hiring Process

Our recruitment involves a structured, multi-stage process designed to identify true experts. Applications are first reviewed based on relevant Shopify, UI/UX, and project leadership experience. Shortlisted candidates complete a detailed job application form assessing experience depth, decision-making, and communication clarity. Successful applicants proceed to a Capability Evaluation Session, followed by a Role Evaluation Session. Final candidates undergo an interview focusing on leadership maturity, ownership mindset, client management skills, and long-term fit. Only those who pass all stages will be offered the role.