Posted Oct 20, 2026 41 views
Garland Foods Pvt Ltd is seeking a proactive and experienced Project Manager to lead the setup and management of a call centre that supports retail sales operations in Lahore. The role involves organizing shop data, establishing efficient calling and reporting systems, recruiting and training a dedicated team, and collaborating closely with sales and distribution departments to drive order generation and ensure effective customer follow-up.
Key Responsibilities
Call Centre Setup:
- Review, clean, and organize shop data into a structured database or CRM system.
- Assign unique shop IDs and accurately record contact details, locations, territories, and distributor assignments.
- Segment cities into manageable sales territories and develop calling schedules and delivery routes accordingly.
- Recommend and implement appropriate CRM, calling, and reporting tools to optimize operations.
- Recruit, train, and lead a team of 10 to 15 customer service and telesales representatives.
Ongoing Operations:
- Oversee daily calling activities, order generation, and customer follow-up processes.
- Coordinate with sales teams, distributors, dispatch, and accounts departments to ensure timely order fulfillment.
- Monitor call quality, shop coverage, repeat orders, delivery completion, and outstanding payments.
- Prepare clear and concise daily and weekly management reports.
- Provide coaching and resolve operational issues to maintain team performance and service quality.
Required Qualifications
- Minimum of 1 year of relevant experience in call centre management, telesales, sales operations, or distribution coordination.
- Proven experience in setting up new teams, departments, or call centres is highly desirable.
- Strong proficiency in Excel or Google Sheets, including data cleaning, pivot tables, and reporting functions.
- Practical knowledge of CRM systems and customer database management.
- Excellent leadership, planning, and communication skills.
- Fluency in Urdu and working knowledge of English; additional local languages are advantageous.
- Bachelor’s degree preferred, though candidates with substantial relevant experience will also be considered.
Preferred Qualifications and Benefits
Experience in FMCG, beverages, retail distribution, or B2B sales sectors will be considered an advantage. This role requires a hands-on approach, with the successful candidate comfortable working directly with data, systems, people, and distribution operations.
The company offers a competitive salary ranging from Rs60,000 to Rs90,000 per month, commensurate with experience. Performance-based incentives are linked to operational and sales targets. This position provides a unique opportunity to build and lead a new sales operation with significant long-term growth potential.
This is an in-person role based in Lahore, requiring close collaboration with multiple teams to ensure smooth and efficient call centre and retail sales operations.
Skills
Job Details
Garland Foods Pvt Ltd
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