Project Manager Scrum Master

ISB Global is seeking an experienced Project Manager to join their Technology team in Lahore on a full-time, on-site basis. The successful candidate will be responsible for planning, coordinating, and overseeing project delivery across multiple teams, ensuring smooth execution and timely completion. This role involves close collaboration with the Head of Technology and technical leads to manage resources, identify risks, and maintain momentum throughout the project lifecycle. A key focus will be leading the development and continuous improvement of an automated project-management system to reduce manual effort and enhance reporting accuracy, enabling better decision-making and risk management.

Key Responsibilities

- Project Planning and Delivery: Develop clear project plans with defined milestones, deliverables, and timelines. Monitor progress against scope and commitments, identify delays early, and coordinate corrective actions. Maintain visibility of outstanding tasks across projects, including carryovers from previous sprints.

- Resource and Dependency Coordination: Collaborate with the Head of Technology and technical leads to align resources, priorities, and capacity. Challenge unrealistic plans and highlight competing demands, ensuring priority conflicts are escalated with clear options and recommendations.

- Active Ownership and Follow-Through: Ensure all work has clear ownership. Address blockers, overdue actions, and unresolved dependencies promptly by engaging relevant stakeholders and escalating issues when necessary. Maintain accountability until resolution.

- Project Monitoring and Risk Management: Track progress against plans, identify emerging risks, and differentiate genuine progress from unsupported updates. Investigate exceptions, challenge inaccurate forecasts, and drive necessary decisions and actions.

- Budget and Effort Management: Monitor estimated versus actual development effort, identify potential overruns, and communicate commercial implications. Ensure scope changes and additional work receive proper review and approval.

- Agile Delivery: Support sprint planning, backlog management, delivery reviews, and team ceremonies that add value. Help teams maintain priorities and momentum, adapting processes to improve outcomes while embracing AI and automation to minimize unnecessary administration.

- Automated Project Management: Lead the design and enhancement of an automated project-management layer in partnership with the Head of Technology, AI & Innovation Lead, and technical leads. This includes automated status collection, milestone tracking, visibility of dependencies, risk alerts, effort and budget analysis, and management reporting. Define requirements, coordinate implementation, and validate results to improve delivery information reliability.

- Communication and Reporting: Provide concise, regular updates to senior stakeholders including the Head of Technology and COO, focusing on progress, risks, blockers, and decisions needed. Shift focus toward interpreting data and recommending interventions as routine reporting becomes automated.

- Continuous Improvement: Use delivery data, team feedback, and reviews to identify recurring issues and enhance delivery processes. Ensure improvement actions are assigned and completed, supporting predictable delivery, higher quality, and stronger commercial control.

Required Qualifications

- Minimum of 7 years’ experience managing software or technology projects involving multiple teams.
- Proven ownership of delivery, dependencies, risk management, and follow-through.
- Strong proficiency with Jira and practical experience in Agile delivery methodologies.
- Skilled in milestone planning, resource coordination, and effort monitoring.
- Ability to constructively challenge plans and status updates, securing timely decisions.
- Experience automating reporting, workflows, or project monitoring.
- Capability to translate delivery data into clear recommendations and actionable insights.
- Confident communicator with both technical teams and senior stakeholders.
- Strong project management skills including planning, scheduling, stakeholder management, and risk/issue tracking.
- Experience as a Scrum Master.
- Background in software implementation, preferably ERP or industry-specific solutions; experience in waste, recycling, or environmental sectors is advantageous.
- Excellent facilitation, communication, and conflict-resolution skills, with the ability to collaborate across technical and non-technical teams.

Preferred Qualifications and Benefits

- Experience leading improvements in project-management processes and tooling.
- Familiarity with AI-assisted workflows, Jira automation, or integrated reporting platforms.
- Exposure to SaaS, enterprise applications, integrations, or cloud infrastructure projects.
- Relevant project management or Agile certifications.

Success in this role will be measured by clear ownership and timely follow-through of commitments and blockers, proactive risk identification and escalation, accurate planning and forecasting, reduced manual effort in reporting, timely decision-making based on management information, and improved predictability, quality, and commercial control in project delivery. The Project Manager will work under the overall accountability of the Head of Technology, who retains responsibility for technology delivery, while technical leads remain accountable for technical execution.