We are seeking an experienced professional to manage implementation and operations projects within the supply chain domain. The ideal candidate will have a strong background in coordinating complex projects, working closely with senior client stakeholders, and ensuring successful delivery in a fast-paced environment. This role requires a solid understanding of supply chain processes and hands-on experience with relevant tools to drive seamless project execution from initiation through post-go-live support.
Key Responsibilities
- Plan and oversee customer implementation projects, managing scope, timelines, milestones, and readiness for go-live.
- Act as the primary liaison for client stakeholders across operations, warehousing, logistics, IT, and management teams.
- Analyze and document client warehouse and logistics processes, translating them into clear, actionable requirements for the product team.
- Collaborate with clients as well as internal product and engineering teams to facilitate smooth project implementation.
- Lead User Acceptance Testing (UAT), conduct user training sessions, and provide ongoing support after go-live.
- Monitor project risks, manage scope changes, and track overall progress, delivering regular updates to clients and internal leadership.
Required Qualifications
- Minimum of 3 years’ experience managing implementation or operations projects.
- Strong communication and stakeholder management skills, with the ability to engage confidently with senior client stakeholders.
- Comprehensive understanding of supply chain processes, including warehousing, inventory management, transportation, and order fulfillment.
- Practical experience using supply chain tools such as Warehouse Management Systems (WMS), Transportation Management Systems (TMS), or ERP supply chain modules.
- Excellent organizational and problem-solving abilities, demonstrating a proactive approach to task management and challenge resolution.
- Ability to thrive in a fast-paced startup environment.
- A background in software engineering is not required.
This position offers the opportunity to work at the intersection of supply chain operations and technology, contributing to impactful projects that enhance client efficiency and satisfaction. Candidates who are adaptable, communicative, and detail-oriented will find this role rewarding and challenging.