Project Manager (Upsell/B2B)

We are looking for a dedicated Account Manager to handle a portfolio of US-based customers, ensuring their needs related to pricing, quotations, shipment updates, and service issues are addressed promptly and effectively. The successful candidate will develop and maintain strong client relationships through clear communication and consistent follow-ups. Working closely with internal teams, they will help deliver seamless logistics solutions. This role offers the chance to contribute to business growth by converting quotations into confirmed shipments and identifying opportunities to increase shipment volumes and enhance customer retention.

Key Responsibilities
- Manage a portfolio of customers, responding to requests regarding pricing, quotations, shipment updates, and service-related concerns.
- Build and maintain strong relationships with US-based clients through transparent communication, regular follow-ups, and reliable service delivery.
- Proactively follow up on quotations, understand customer requirements, discuss pricing details, and convert quotes into confirmed shipments.
- Collaborate with internal logistics teams to provide accurate quotations, ensure smooth shipment execution, and resolve issues promptly.
- Identify opportunities to increase shipment volumes, retain existing customers, and expand business within current accounts.
- Address customer concerns by coordinating with relevant departments to resolve problems and maintain a positive customer experience.
- Maintain detailed records of quotations, customer communications, shipments, and pricing, while monitoring account performance and profitability.

Required Qualifications
- Minimum of 2 years’ experience in B2B account management, preferably with exposure to US-based accounts or projects.
- Proven track record of upselling and growing business within existing accounts.
- Strong verbal and written English communication skills, with a clear, client-ready accent suitable for US customers.
- Excellent relationship-building, communication, and problem-solving skills.
- Demonstrated ability to manage customer accounts effectively, follow up on quotations, and identify business growth opportunities.

Compensation and Work Location
- Salary range: Rs50,000 to Rs85,000 per month.
- This position requires in-person attendance at the work location.

This role is ideal for a proactive professional who thrives in a client-focused environment and is motivated to drive both customer satisfaction and business growth.