Project Manager (Upsell/B2B)

We are seeking a dedicated Account Manager to oversee a portfolio of US-based customers, ensuring their needs are met with exceptional service. The ideal candidate will manage pricing inquiries, quotations, shipment updates, and service-related issues while fostering strong client relationships. This role requires proactive communication, coordination with internal teams, and a focus on growing business within existing accounts. The position is based on-site and offers a competitive monthly salary.

Key Responsibilities

- Manage a group of customers by addressing their requests related to pricing, quotations, shipment updates, and service concerns.
- Build and maintain strong relationships with US-based clients through clear communication, consistent follow-ups, and dependable service delivery.
- Follow up on quotations by understanding customer requirements, discussing pricing details, and converting quotes into confirmed shipments.
- Collaborate closely with internal logistics teams to provide accurate quotes, ensure smooth shipment execution, and resolve any issues promptly.
- Identify opportunities to increase shipment volumes, retain existing customers, and expand business within current accounts.
- Address customer concerns by working with relevant departments to resolve problems efficiently and maintain a positive customer experience.
- Maintain detailed records of quotations, customer communications, shipments, and pricing, while monitoring account performance and profitability.

Required Qualifications

- Minimum of 2 years’ experience in B2B account management, preferably with exposure to US-based accounts or projects.
- Demonstrated success in upselling and growing business within existing accounts.
- Strong verbal and written English communication skills, with a clear and professional US-client-ready accent preferred.
- Excellent relationship-building abilities, effective communication skills, and strong problem-solving aptitude.
- Proven capability to manage customer accounts, follow up on quotations, and proactively identify growth opportunities.

Compensation and Work Location

The role offers a monthly salary ranging from Rs50,000 to Rs85,000. This is an in-person position requiring the candidate to work onsite.

If you are a motivated professional with a customer-focused mindset and experience managing US-based accounts, this opportunity offers a chance to contribute to a dynamic team and grow your career in account management.