Project & Operations Manager

We are an international e-commerce company specializing in designing and selling consumer products across multiple brands and sales channels. Our lean, agile team spans sourcing, supply chain, marketing, and finance, with a strong focus on data and automation. As we grow, the complexity of operations has increased beyond what the founder can manage alone. This role is critical to ensure every company priority has a clear owner and deadline, cross-team projects are delivered on time, and the founder’s time is dedicated to decision-making rather than follow-up.

Key Responsibilities

- Manage Company Priorities: Maintain a live, prioritized list of the company’s top initiatives, each assigned to an owner with deadlines and status updates. Ensure alignment between priorities and actual work, reviewing progress weekly.

- Lead Leadership Cadence: Organize and run the weekly leadership meeting, including setting the agenda, documenting decisions, and tracking action items with owners and due dates. Follow up persistently to close all action items.

- Oversee Cross-Team Projects: Own planning and execution of projects involving multiple teams such as product launches, supplier orders, and new system rollouts. Manage milestones, dependencies, risks, and weekly status updates, escalating issues early to avoid delays.

- Enhance Founder Leverage: Relieve the founder of recurring coordination tasks by preparing decision materials with clear facts and options, and ensuring decisions are implemented.

- Implement Process Improvements: Identify recurring problems, determine root causes, develop and document process fixes as short SOPs, and ensure adherence.

- Maintain Operating Dashboard: Track key performance indicators that reflect company execution—priority completion, action item closure, and milestone achievement. Build and update dashboards to drive weekly meetings.

Required Qualifications

- 5 to 10 years of professional experience, including at least 2 years managing cross-team projects or operating cadence in startups or companies with 20 to 150 employees.

- Proven track record of leading end-to-end projects across multiple teams, with clear outcomes on timelines, budgets, and results.

- Experience running leadership meetings, maintaining priority trackers, or managing PMO-style cadences with accountability for deadlines.

- Strong data skills, proficient in building trackers and dashboards using Google Sheets or Excel to inform decision-making.

- Hands-on expertise with project management tools such as ClickUp, Monday.com, Asana, or Jira, including workspace setup (boards, statuses, owners, due dates, dashboards).

- Direct and fair communication style, able to proactively inform leadership of potential delays along with mitigation plans.

- Excellent written and spoken English to collaborate effectively with international colleagues and suppliers.

- Bachelor’s degree required; degrees from top institutions and an MBA in Operations, Supply Chain, or General Management are highly preferred. Demonstrated project delivery across teams is valued above formal credentials.

Preferred Qualifications and Benefits

- Experience in e-commerce, consumer products, supply chain, or fast-growing export companies.

- Familiarity working with suppliers, freight forwarders, or logistics partners across multiple time zones.

- Project management certification such as PMP or PRINCE2.

- Comfortable using Google Workspace tools.

- This is a full-time, permanent remote position based anywhere in Pakistan.

- Compensation ranges from PKR 450,000 to 650,000 per month, with a performance bonus of up to 15% tied to key delivery metrics.

Additional Information

This role is not focused on HR, recruitment, executive assistance, administrative support, or project coordination without ownership. The founder and team leads retain responsibility for their functions and decisions. Your role is to ensure company commitments are planned, tracked, and delivered, and to improve systems when they fall short.

Hiring Process

Candidates will undergo a four-step hiring process: an online assessment, a phone screen, a take-home assignment involving a cross-team launch plan and priorities tracker, followed by a final interview reviewing the assignment.

This position offers a unique opportunity to build operational excellence in a dynamic, growing company by driving execution and enabling leadership focus.