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Job Description


PTCL is a Leading Telecom Company of Pakistan, serving its customer base all across the country. With a mission to revolutionize the Telecom Industry, PTCL is providing the largest Integrated Information Communication & Technology (ICT) services in Pakistan.

PTCL provides a growth & development driven culture with dynamic learning opportunities to its employees which enables them to broaden their horizon and develop as true professionals. We are an equal opportunity employer where diversity and inclusion is foundational to how we operate. Our Corporate Values “We Care, We Put Customer First, We Work as One Team, We Embrace Change” are embedded in company culture resulting in a cohesive team environment, guaranteeing success of the organization and development of its employees.



  • Assist in ensuring continuity of best practice service level management processes, executed by IT service delivery staff, as required. Maintain a database of existing services offered and received by the IT division.
  • Gather information necessary for service performance evaluation against SLAs. Assist in reviewing service performance against agreed SLAs and OLAs.
  • Participate in regular service level review process with both the customer and IT service providers and document decisions.
  • Assist in preparing regular reports on service performance and achievements of the customer & IT provider.
  • Develop faults/problem trend analysis and prepare service improvement plans to address identified gaps.
  • Research new technologies and approaches to meeting and exceeding customer needs.
  • Maintain the change management database and process documentation.
  • Assist in managing relationships with vendors providing services to the end users. Attend team/divisional/departmental meetings as required.
  • Prepare/compile agreed periodic activity and performance reports for the attention of the SM ITG.
  • Perform any other duties as assigned by the SM IT Governance.
  • Any Other Projects Assigned by the Supervisor.



  • Professional Degree in Computer Sciences/Information Technology or Electrical Engineering.


  • Fresh to 1 years of experience in relevant field.

Job Details

Total Positions:
1 Post
Job Type:
Job Location:
No Preference
Apply Before:
Feb 26, 2021
Posting Date:
Feb 19, 2021
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Telecommunication / ISP · More than 5000 employees - Islamabad

pPakistan Telecommunication Company Limited (PTCL) is proud to be Pakistan most reliable and largest converged services carrier providing all telecommunications services from basic voice telephony to data, internet, video-conferencing and carrier services to consumers and businesses all over the cou ...Read More