AM Social Media will be responsible to Monitor customer issues and transaction handling of the Responsible to maintain Service Level at Emails, Social Coaching employees on content creation and best Managing workforce, staff scheduling and capacity Working with other customer support teams to ensure Leverage social media monitoring to escalate the voice Drive process improvement across multiple areas Manage various teams with diverse operational goals and Execute planning and goal setting associated with Reporting & Analysis of Daily, Weekly & Monthly Interpret, study and extract useful conclusions for Work with internal support teams to collect, track and Work towards the development and deployment of modern SocialJOB OVERVIEW
manage Digital Support Channels that will include addressing customer
queries/complaints, maintaining Service Level, and oversee customer service
across our Digital Platforms such as Web Chat, Email, Social Media Pages.
team members.
Media, and Web chat.
practices.
planning.
quick and high-quality of support
of the customer
including workflow, operational procedures and training.
functions.
increasing utilization of Digital On-boarding new employees and train them on
the required expertise and skill set.
performance.
decision making from the reports.
manage bugs and support issues.
Media Management Tools.
pPakistan Telecommunication Company Limited (PTCL) is proud to be Pakistan most reliable and largest converged services carrier providing all telecommunications services from basic voice telephony to data, internet, video-conferencing and carrier services to consumers and businesses all over the country. Whether it is an office in the largest city of Pakistan or a home in a small village, we are present in every corner of Pakistan to serve our customers./p