Posted May 30, 2018 6 views
Job Overview:
- Coordination for Feasibility management
- Order processing & record maintenance
- Coordination for deployment
- Billing update to relevant Revenue department
- Coordination for after sales support
- Third party vendor management
Responsibilities:
Coordination for Feasibility Management
- Taking feasibility requests from Sales team for various corporate services and delivering the report after confirmation from the technical teams within committed timeline.
Order processing and Record maintenance
- To complete and verify the pre-requisites shared by Sales teams for the links/circuits/projects.
- Issuing of Advice Notes and system based order entries containing complete information.
- Maintenance of aforementioned pre-requisites and deployment details for reporting, billing, after sales support.
Coordination for deployment
- To coordinate with internal and external stakeholders for completing deployment within timelines provided by technical teams.
- Constant update to customer regarding deployment status
- Follow up with deployments teams on mails and calls.
- Taking commissioning from customers.
Ensure billing and update billing register
- Regularly update billing register with the deployments every month.
- Reporting to concerned revenue team for timely billing of the links/projects commissioned.
- Monthly/quarterly/biannually billing report sharing with revenue team.
Coordination for after sales support
- Ensure that data updating of all corporate customer in CORPWATCH
- Verification of the corporate faults completed and declared rectified by technical
- To visit/coordinate with customer regularly to know his needs regarding priority deployments and schedule deployments accordingly
Functional Competencies:
- Deployment & Support
- PreSales Support
- Project Management
- Service Level Agreement
Leadership Competencies:
- Establish Workforce Plan
- Align Teams and Resources
- Ensure Accountability & Feedback
Job Details
PTCL Group
pPakistan Telecommunication Company Limited (PTCL) is proud to be Pakistan most reliable and largest converged services carrier providing all telecommunications services from basic voice telephony to data, internet, video-conferencing and carrier services to consumers and businesses all over the country. Whether it is an office in the largest city of Pakistan or a home in a small village, we are present in every corner of Pakistan to serve our customers./p
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