Posted May 26, 2022 20 views
WHO WE ARE
PTCL is a Leading Telecom Company of Pakistan, serving its customer base all across the country. With a mission to revolutionize the Telecom Industry, PTCL is providing the largest Integrated Information Communication & Technology (ICT) services in Pakistan.
PTCL provides a growth & development driven culture with dynamic learning opportunities to its employees which enables them to broaden their horizon and develop as true professionals. We are an equal opportunity employer where diversity and inclusion is foundational to how we operate. Our Corporate Values “We Care, We Put Customer First, We Work as One Team, We Embrace Change” are embedded in company culture resulting in a cohesive team environment, guaranteeing success of the organization and development of its employees.
RESPONSIBILITIES:
- Designing and development of E2E business processes as per ITIL/eTOM/BPM frameworks for PTCL's value chain using BPMN methodology.
- Conduct end to end process analysis to document, institutionalize and improve business processes.
- Leading and facilitating BPR projects across the company through detailed interactions with cross-functional teams.
- Development and submission of Monthly Measurements of applicable product categories as per TL 9000 scope.
- Use DMAIC methodology and other quantitative/statistical process modeling techniques & tools to improve quality, customer experience, and reduce Cost/Cycle time.
- Analyze process quality metrics to identify and prioritize process improvement projects.
- Assist the Operational Excellence in overall development and implementation of operational metrics program framework.
- Provide support towards continuous improvement programs like Six Sigma across various functions.
- Design and support training for the organization on lean six sigma methodology.
- Managing and driving assigned organizational/departmental projects as per defined timelines.
ELIGIBILITY CRITERIA:
Qualification:
- Professional degree in Telecom Engineering/Business Administration/Project Management.
Experience:
- Minimum 5 years of experience in the relevant domain is required.
- Candidates with certifications in BPM, QMS, TL 9000, PMP, Six Sigma (black belt) will be preferred.
Required Skill-set:
- Awareness of process improvement challenges within the Telecom industry.
- Should have strong analytical capabilities (leveraging technology to analyze various data sets, quantitative and qualitative data, and synthesizing key takeaways from data)
- A clear understanding of Business Change Management / Transformation Management Practices.
Please note that only shortlisted candidates will be contacted.
Job Details
pPakistan Telecommunication Company Limited (PTCL) is proud to be Pakistan most reliable and largest converged services carrier providing all telecommunications services from basic voice telephony to data, internet, video-conferencing and carrier services to consumers and businesses all over the country. Whether it is an office in the largest city of Pakistan or a home in a small village, we are present in every corner of Pakistan to serve our customers./p
What is your Competitive Advantage?
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Aqib Irshad
Head of HR, Training & OD
FINCA
Zohaib Ali
Marketing Manager
Digital Online Devices
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Muzammil Baig
Digital Marketing Manager
IT Services Group
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Ali Aziz
CEO
Shopistan
