Posted Mar 26, 2021 1 views
About Python Leads Inc (A FINAL EXPENSE AGENCY):
We know it can be difficult to think about the future. Planning a funeral or burial ahead of time allows you to pay today’s prices for future services, which protects you and your loved ones against rising costs. Our guiding principal ensures that we are offering the highest standard of health and safety.
What You'll Do:
· Determine customer service quality standards by studying outbound calls, live chats and customer service presentations; conducting test calls to service representatives on new services.
· Have a strong check on calls and chats made by representatives and give them feedback accordingly.
· Verify results by measuring skills in the use of scripts, product knowledge, sales and serviceability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of a call/chat.
· Provide feedback to telemarketers by monitoring calls; conducting daily and weekly help sessions.
· Evaluate customer service approaches by rating the effectiveness of service representatives; providing quality ratings; identifying training needs; developing training programs; conducting training sessions.
· Directing quality initiatives by requiring adherence to quality assurance policies and procedures developing new models; implementing changes.
· Contribute to team effort by accomplishing related results as needed, specific tasks such as monitoring the live chats, emails, text messages and calls.
What We're Looking For:
· 2 years prior experience in a customer facing role (sales and/or support)
· Effective listening and problem-solving skills
· Excellent communication and presentation skills
· Proven ability to manage multiple responsibilities with a high attention to detail and professionalism
We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives
Skills
Job Details
Python Leads Inc.
Python Leads Inc.
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