Telesales Team Lead - Call Center

Q Force Technologies Unverified

Lahore , Pakistan

Posted Nov 27, 2019 101 views Report Job

PKR. 40,000 - 70,000/Month

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Job Description

Job Purpose Summary: To motivate, manage and maintain a team of sales agents by meeting sales and metrics goals and by providing guidance, assistance and structure to individual agents and the team as needed.

Key Responsibilities:

  • Ensure that agents / team are maintaining satisfactory Sales and Quality performance scorecards by maintaining satisfactory metrics such as call / email handle time, total # of calls / emails taken, Speed of Answer, Sales, Discount Percentages, ADS (Average Dollars per Sale) etc.
  • During times of selected call / email volume be logged-in and available to handle calls / emails as necessary to maintain customer satisfaction and sales objectives.
  • During times of agent absence (scheduled or unscheduled), ensure that the agents outstanding issues or tasks are maintained including voice mails, pending transactions, inbound / outbound direct customers calls, customer emails, etc.
  • Communication of key agents and team issues with all members of the call center management team and active participation in department meetings.
  • Be aware of Sales and Call center metrics, as provided by Floor Manager and Analyst, on a daily weekly and monthly basis.
  • Timekeeping of agents including the use of Sign in Sheets, documentation regarding Lates / Absences and checking the Department Attendance Voice Mail at the time scheduled.
  • Be aware of team's agent status / ACD state at all times by monitoring email / voice Queues and ensuring agents are logged in and available at all times when they are scheduled to be available in ques.
  • Proactive in identifying agent and team level areas needing improvement and identify and execute ways to increase productivity and compliance.
  • Maintaining queue mailboxes and also ensure that agents are returning customer voice mails / emails from their individual mailboxes.
  • Maintain satisfactory attendance.
  • Generate Sales through customer sales calls, callback, emails and chats.
  • Other reasonable business requests as necessary made by any member of management.

What We Are Looking For:

  • Must have a bachelor's degree and excellent communication skills.
  • Must have experience of Telecom and Internet sales in US market.
  • Good command on English (Speaking, Listening & Writing)

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
Johar Town, Lahore, Pakistan
No Preference
Minimum Education:
Career Level:
Experienced Professional
5 Years - 10 Years
Apply Before:
Dec 27, 2019
Posting Date:
Nov 27, 2019
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Q Force Technologies

BPO · 11-50 employees - Lahore

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