QA Customer Supply Chain Manager

The QA Customer Supply Chain Manager role, located in Lahore, Pakistan, is a critical position responsible for implementing global Quality Assurance Customer Supply Chain (QA CSC) standards across the MEPA region. This role supports both the CSC and Compliance teams by overseeing QA CSC activities specifically within Pakistan. The manager ensures that all products meet food safety, quality, and regulatory requirements, effectively aligning factory standards with market expectations. This alignment enables Sales and Commercial teams to confidently deliver compliant, consumer-ready products throughout Pakistan.

Key Responsibilities

Lead the standardization and implementation of the "One Way of Working" (OWOW) across the MEPA region to ensure consistent quality outcomes from the CSC to the market. Drive audit readiness by establishing rigorous regional procedures such as HACCP and Crisis Management. Develop and maintain systems for distributor and warehouse audits to prevent quality failures before products reach their shelf life.

Provide technical QA clearance for all new product launches, ensuring quality is maintained from the first day of transit. Manage risk mitigation activities including logistics trials and storage standards to prevent product damage during distribution and retail handling. Vet and monitor all outsourced partners, including warehouses and co-packers, to ensure compliance with strict Food Safety and Quality (FS&Q) benchmarks.

Oversee consumer and reputation management by managing a rapid complaint registration and resolution system, transforming negative feedback into actionable quality improvements. Lead the FU Crisis Team and conduct mock exercises to maintain business readiness for safety incidents. Serve as the technical authority for all inquiries related to product specifications, ingredients, and origin, maintaining brand trust with customers and regulatory authorities.

Coordinate central communication efforts, ensuring compliance and consistency in report compilation, data analysis, and extraction of key outcomes using Statistical Process Control (SPC) and digital tools for Pakistan and the MEPA region. Collaborate closely with cross-functional teams including CSC Commercial and Sales, and coordinate with QA specialists across different regions to standardize OWOW practices.

Required Qualifications

Master’s degree, preferably in Food Science, Microbiology, Chemistry, or Total Quality Management (TQM). A minimum of 10-12 years of experience in Quality Assurance and performance excellence is essential. Strong analytical skills, particularly in statistical control, combined with excellent communication and clear decision-making capabilities, are required.

Experience working within multifunctional teams and matrix organizations with hierarchical reporting structures is necessary. Proficiency in English and strong IT skills, including Power BI, SPC, SAP, and standard office software, are expected. Demonstrated competence in change management and the ability to work effectively across diverse cultures and international settings is important. The candidate must exhibit confidence and leadership to drive transformation from existing workflows to new templates and tools.

Preferred Qualifications and Benefits

Knowledge of continuous improvement methodologies, performance excellence, dairy products, and production processes is highly desirable. This role offers the opportunity to work within a cooperative culture characterized by global collaboration, respect, and shared success. FrieslandCampina values talent from diverse backgrounds and encourages employees to make decisions that benefit the entire company.

Employees receive support for personal and professional development through training and educational programs. The selected candidate will report directly to the BG MEPA QA Lead and act as a business partner with the CSC Lead Pakistan, with matrix reporting to the Head of CSC Pakistan. The role manages a team of three QA sales professionals in Pakistan and coordinates with QA specialists across regions for OWOW standardization.

Working at FrieslandCampina means contributing to better nutrition worldwide and sustainable income for farmers, with a clear focus on making a positive impact. This position offers a unique opportunity to influence quality standards and consumer safety in a dynamic, international environment while supporting the company’s mission to create value for all stakeholders.