Qa Executive

Company Description Leaders BPO is part of Leaders Enterprise, a Pakistan-based group of companies focused on creating opportunity through business. As the flagship venture, Leaders BPO delivers customer engagement, lead generation, and live-transfer programs for international clients, driven by trained Pakistani talent and performance-focused operations. The group reinvests business success into education and skills development through initiatives such as TML Schools and Leaders Academia, supporting thousands of students and young professionals.

Additional ventures in e-commerce, technology, apparel, stationery, and educational supplies extend the group’s impact across sectors. Applicants joining Leaders BPO become part of a mission-driven organization that measures success by both business results and the opportunities it creates for people in Pakistan.

Role Description The QA Executive is a full-time, on-site role based in Rawalpindi, responsible for monitoring and improving the quality of processes and outputs within Leaders BPO. This role involves conducting regular audits of calls and workflows, reviewing documentation, and ensuring adherence to internal standards and client requirements. The QA Executive will analyze performance data, identify trends and gaps, and provide clear feedback and recommendations to operations teams.

Daily responsibilities include preparing quality reports, collaborating with team leads and trainers on corrective actions, and supporting continuous improvement initiatives. The role requires close coordination with management to maintain high service quality, compliance, and consistency across all projects.

Qualifications

Candidates should possess strong skills in Quality Assurance and Quality Control to monitor processes and ensure defined standards are consistently met.

Candidates should possess skills in Quality Management and Quality Auditing to design quality frameworks, conduct systematic reviews, and support continuous improvement.

Candidates should possess foundational knowledge of Food Technology if working on projects related to food or consumer products, with the ability to apply quality standards to sector-specific requirements.

Experience in BPO, contact center, or service operations quality roles, with the ability to evaluate customer interactions and process compliance.

Strong analytical and reporting skills, including proficiency in MS Excel or similar tools, and the ability to present findings clearly to stakeholders.

Excellent verbal and written communication skills, with the capacity to provide objective, constructive feedback to teams and individuals.

Ability to work collaboratively with operations, training, and management, demonstrating attention to detail and a structured approach to problem-solving.