QA Manager - TJ / 1919239

Our client, Computer House, is seeking a QA Manager based in Lahore to enhance the quality of its products, services, and delivery processes. The ideal candidate will have a minimum of three years of relevant experience in quality assurance or a related field. This role focuses on establishing practical quality standards, ensuring compliance with agreed requirements, identifying risks early, and driving continuous improvement. The QA Manager will apply Quality Management Systems and Quality Control practices to plan and execute reviews, document findings, investigate issues, and support teams in preventing recurring defects. While this position does not involve direct people management, it requires strong coordination skills to promote shared accountability for quality across various stakeholders.

Key Responsibilities

- Develop, maintain, and improve quality plans, procedures, work instructions, and acceptance criteria aligned with Computer House’s requirements and customer expectations.
- Apply Quality Management Systems principles to guide teams in planning, performing, documenting, and reviewing quality activities throughout the product or service lifecycle.
- Translate business, customer, and technical requirements into clear, measurable quality checks for consistent application by contributors.
- Review requirements and proposed changes to identify gaps, conflicting expectations, delivery risks, and quality concerns before work begins.
- Prepare detailed inspection and test plans outlining scope, methods, expected results, records, and ownership for each quality check.
- Coordinate quality reviews with relevant contributors, clarifying responsibilities, timing, evidence needs, and escalation paths without direct team management.
- Perform or arrange inspections, tests, and reviews to verify that products, services, processes, and deliverables meet documented requirements.
- Utilize appropriate testing methods—including functional, integration, regression, acceptance, and exploratory testing—especially for software or technology products.
- Ensure test cases cover critical user journeys, expected outcomes, error conditions, boundary cases, and operational requirements.
- Verify suitability of test environments, data, tools, and records to produce repeatable results.
- Accurately record test outcomes, link results to requirements, and maintain consistent, accessible evidence.
- Identify, document, classify, and track defects or process nonconformities from discovery through resolution and verification.
- Write clear issue reports detailing observed behavior, expected behavior, reproduction steps, impact, evidence, and status.
- Assess severity, likelihood, customer impact, and business risk of quality issues to prioritize corrective actions.
- Collaborate with contributors to clarify defects, review fixes, confirm scope, and agree on resolution criteria.
- Retest fixes and related areas to confirm resolution and absence of new defects.
- Investigate recurring or high-impact issues using evidence-based root cause analysis.
- Recommend corrective and preventive actions to address root causes and reduce recurrence risk.
- Track corrective actions to completion, verify evidence, and assess effectiveness.
- Monitor quality metrics such as defect levels, test coverage, review completion, rework, failure rates, and corrective action status.
- Analyze quality data for trends, weaknesses, process gaps, and risks; present findings in clear reports.
- Provide timely updates on quality status, test progress, open issues, release risks, and decision points.
- Escalate significant quality risks promptly with impact explanations and evidence-based options.
- Support release and delivery decisions by summarizing test results, unresolved issues, accepted risks, and outstanding quality requirements.
- Verify completion of required quality checks and approvals before advancing products, services, or deliverables.
- Review change requests and process updates for quality impact and additional requirements.
- Maintain organized and accurate records for plans, requirements, test cases, results, issues, approvals, audits, and corrective actions.
- Conduct periodic process reviews or internal audits to ensure adherence to documented practices and effectiveness.
- Document audit findings clearly and agree on follow-up actions with stakeholders.
- Review supplier or partner deliverables against specifications and quality expectations when applicable.
- Analyze customer feedback and service reports to identify quality concerns and improvement opportunities.
- Recommend improvements to quality procedures, testing methods, tools, templates, and reporting based on evidence.
- Assess benefits and risks of process improvements, support implementation, and measure impact on quality and efficiency.
- Promote preventive quality practices by addressing requirements, design, process, and testing risks early in the delivery lifecycle.
- Provide clear guidance on quality standards, test practices, defect reporting, and record keeping.
- Support consistent use of approved procedures while identifying needs for clarification or revision.
- Coordinate with product, engineering, operations, and support teams to resolve quality concerns and align expectations.
- Help stakeholders differentiate defects, requirement gaps, user concerns, and improvement requests through evidence review.
- Maintain awareness of relevant quality practices and apply suitable methods for Computer House’s products and risk profile.
- Ensure objective reporting of findings, including unfavorable results and unresolved concerns.
- Handle customer, product, and business information responsibly, following confidentiality and data protection policies.
- Plan quality activities in line with delivery priorities, dependencies, information availability, and risks; raise constraints as needed.
- Keep quality plans and records current with changing requirements, schedules, or conditions.
- Confirm acceptance criteria support consistent decisions and stakeholder understanding.
- Review completed work against criteria and communicate gaps with evidence and next steps.
- Support creation and maintenance of reusable test cases, checklists, templates, and reference materials.
- Identify opportunities for automation of repeatable checks and assess reliability of automated results.
- Use defect tracking and test management tools to maintain traceability, collaboration, and quality status visibility.
- Participate in lessons-learned reviews and update practices accordingly.
- Balance thoroughness with delivery needs by focusing on high-risk, customer-impacting, and business-critical outcomes.
- Maintain clear records of decisions, exceptions, and accepted risks to ensure transparency.
- Perform other quality assurance and control duties supporting Computer House’s standards, customer needs, and business objectives.

Required Qualifications

- Minimum of three years’ experience in quality assurance or a related discipline.
- Strong understanding and practical application of Quality Management Systems and Quality Control practices.
- Proven ability to develop and implement quality plans, procedures, and acceptance criteria.
- Experience in planning and executing inspections, tests, and reviews across product or service lifecycles.
- Skilled in defect identification, documentation, classification, tracking, and resolution processes.
- Competence in root cause analysis and recommending corrective and preventive actions.
- Ability to analyze quality data, monitor trends, and communicate findings effectively.
- Excellent organizational skills with meticulous record-keeping and documentation abilities.
- Strong interpersonal skills to coordinate quality activities and promote shared accountability without direct team management.
- Familiarity with test management and defect tracking tools.
- Commitment to confidentiality and responsible handling of sensitive information.

There are no specific preferred qualifications or benefits mentioned for this role. However, the position offers the opportunity to contribute significantly to quality improvement within a dynamic technology-focused environment.