QA Specialist and Customer Support

Humalogue is an innovative company specializing in AI voice agents that manage live campaigns for call centers. Our AI agents actively handle real calls during every shift, making responsiveness and precision critical when clients rely on us. As we establish our first dedicated support team, we are seeking sharp, proactive individuals who thrive on solving problems in real time and delivering exceptional client support.

Key Responsibilities
- Serve as the first point of contact for client communications via WhatsApp and our ticketing system, ensuring responses within one minute.
- Diagnose issues promptly, prioritize them effectively, and resolve known problems by following our established runbook.
- Escalate technical challenges to engineering and AI teams with clear, comprehensive information.
- Monitor live AI bots during campaigns by tracking call volume, transfers, dropped calls, and dialer errors to maintain smooth operations.
- Review quality assurance alerts and listen to flagged call recordings to identify and address potential issues.
- Provide daily performance summaries to clients, keeping them informed of campaign status and outcomes.
- Document every new issue and its resolution thoroughly to help the team improve response times and knowledge sharing.

Required Qualifications
- Between 1 to 3 years of experience in customer support, technical support, or call center operations.
- Excellent command of written and spoken English.
- Ability to remain calm under pressure and respond quickly to urgent situations.
- Comfortable working with technology; experience with VICIdial, dialers, or VoIP systems is highly advantageous.
- Strong organizational skills, attention to detail, and reliability in logging issues and following up on them.
- Flexibility to work night shifts aligned with US hours or day shifts as needed.

Preferred Qualifications and Benefits
- This role offers a core position within a fast-growing AI company, providing significant exposure to cutting-edge AI voice technology and US call center operations.
- Clear opportunities for career advancement into quality assurance, operations, or client success roles.
- Competitive salary complemented by performance-based bonuses, rewarding dedication and results.

Joining Humalogue means becoming part of a dynamic team where every minute counts and your contributions directly impact the success of live AI-driven campaigns. If you are eager to apply your support skills in a fast-paced, technology-driven environment, this is an excellent opportunity to grow and make a meaningful difference.