Posted Jul 18, 2019 11 views
· Maintain updated knowledge of all company products and services in order to provide adequate education to customers
· Provide information and instructions about relevant products and services
· Make product and service suggestions to meet the customer’s specific needs
· Field incoming phone calls and respond to phone messages from customers
· Promptly respond to customer questions submitted via email or our website
· Answer customer questions and provide information to resolve any issues
· Process orders and returns
· Obtain necessary information from customers to adequately follow up
· Document important customer information for future reference
· Collect and record customer feedback and information, and share that with appropriate departments and team members
· Generate interest in new products or services and connect customers with salespeople when required
· Foster and maintain relationships with customers to improve our retention rate
· Attend all required customer service-related meetings
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Job Details
Qareeb Technologies
pqareeb technologies/p
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