Customer Support Agent

Qareeb Technologies Verified

Peshawar , Pakistan

Posted Nov 15, 2019 311 views Report Job

PKR. 18,000 - 20,000/Month

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Job Description

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries on our social media platforms.
  • Communicating with customers through various channels including social media platforms as well as telephonically
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Provide support the product team in uploading products
  • Managing incoming calls and customer service inquiries
  • Identifying and assessing customers’ needs to achieve satisfaction
  • Generate sales leads
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers
  • Resolve customer complaints via phone, email, mail or social media
  • Use telephones to reach out to customers and verify information
  • Greet customers warmly and ascertain problem or reason for calling

Job Details

Industry:
Total Positions:
1 Post
Job Shift:
Rotating
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Entry Level
Minimum Experience:
Less than 1 Year
Apply Before:
Dec 15, 2019
Posting Date:
Nov 15, 2019
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Qareeb Technologies

Manufacturing · 11-50 employees - Peshawar

pqareeb technologies/p

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