Crowd Controller

ORGANIZATION SUMMARY:

Qatar Charity (QC) is a Doha-Qatar based International Non-Governmental Organization. Since the inception of QC services in Pakistan early 1992, the organization reflect its greater scope of work to respond to extreme poverty and the Government’s priorities. QC through its field offices enabled itself to strategically address the developmental and humanitarian needs at the very local level. QC is undertaking programmes associated with the socio-economic development of the Country. The projects are categorized under six programme pillars: Youth Leadership & Social Protection, Education, Provision of WASH, Health (with a focus on MNCH), Economic Empowerment & Sustainable Livelihood (EESL) and Disaster Response & Preparedness (DRP), along with its Seasonal Programs like meat distribution, Ramadhan program etc. In Pakistan, Qatar Charity is having its country office in Islamabad and field offices in KPK, Punjab, Sindh, Baluchistan, and AJK.

PROJECT SUMMARY:

With financial support from WFP and under the guidance of IRMNCH&N program of Government of Punjab, Qatar Charity is providing human resource management support for the implementation of BISP Nashonuma Program in selected districts of Punjab. QC is handling the entire cycle of human resource management of BISP Nashonuma Program staff in the selected districts of Punjab, which will include recruiting, performance management and payroll processing etc. Working as a facilitator for IRMNCH program, Qatar Charity’s role is to focus only on the HR functions of the facilitation centers in the targeted districts, wherein IRMNCH&N program and WFP are providing the strategic leadership, operational management, and implementation of the BISP Nashonuma Program.

1.     Job Summary:

The Crowd Controller (CC) will be based in the assigned Facilitation Centre (FC) and will work as part of a team implementing the BISP Nashonuma Program activities in his/her assigned FC. The Crowd Controller (CC) will keep constant watch of the crowd at the Facilitation Centre (FC), to prevent and react quickly to any incidents. Using good social and communications skills, the Crowd Controller (CC) will control the entry to the FC, monitor the behaviour of the beneficiaries, handle aggressive behaviour, and provide service to handle the issues of beneficiaries at the FC. The official duty timings will be 08:30 a.m. to 3:00 p.m. and Friday 0830- 13:00 (Hospital general OPD timing) during all working (06) days except for, Sundays and gazetted holidays.

Job Responsibilities:

• Monitor crowd behaviour constantly and comply with any instructions/guidance given by Facilitation Centre Coordinator.
• Prioritize Persons with Specific Needs and facilitates them at the Facilitation Centres.
• Keep the waiting area neat and tidy and note the referral cases for the B-forms.
• Ensure the proper sitting of the beneficiaries, manage the beneficiaries by adopting the crowd controlling measurements.
• Provide information/instructions to beneficiaries about water points and latrines as and when required.
• Complete the initial filtration of eligible beneficiaries and send them to the FC room as per their turn.
• Guide the beneficiaries regarding the document requirements.
• Maintain all the records for the beneficiaries appeared for the visits on prescribed formats.
• Guide the beneficiaries to the hospital outdoor for the required services.
• Assist the staff in managing the stocks. Assist in managing the stationary stocks at the FC.
• Also perform the duties of the office boy.
• Assist in managing, handling and storage of SNF at FC room.
• Check and ensure the cleaning of the hygiene at each stage of the FC distribution.
• Crowd controller is not permitted to use force but are required to report any untoward situation or behaviours to responsible person from the health facility.
• Any other task assigned/required by the Facilitation Centre Coordinator or the District Program Coordinator.

Qatar Charity’s Core Values and Commitments:

• The Qatar Charity staff and employees must adhere to the values and principles outlined in the Qatar Charity code of conduct.
• Qatar Charity operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity Anti-Retaliation, and Combating Trafficking in Persons.
• Qatar Charity is committed to ensuring that QC staff is suitable to work with children and have the knowledge s/he needs to uphold and abide by the QC’s Safeguarding Policy.