This role involves overseeing and ensuring the proper execution of processes that impact the performance of clinical and administrative departments within a healthcare setting. The incumbent will be responsible for managing quality system databases, reporting and facilitating quality-related events such as incidents, queries, and complaints. They will interpret and apply guidance from international and consensus standards, communicate any critical compliance risks, and prepare timely reports related to quality assurance monitoring rounds and internal audits. Additionally, the role requires conducting feedback sessions, preparing trend analyses, supporting the development of Quality Management Systems across departments, and facilitating risk assessment activities. The position also includes coordinating external audits and regulatory licensing audits to ensure compliance and continuous improvement.
Key Responsibilities:
- Ensure all processes contributing to the performance of clinical and administrative departments are conducted properly.
- Manage and maintain databases associated with the quality system.
- Report and facilitate quality events, incidents, queries, and complaints effectively.
- Utilize guidance documents, international standards, and consensus standards, interpreting them to provide clear guidance.
- Communicate any critical compliance risks identified during quality activities.
- Perform and prepare timely reports for Quality Assurance Monitoring Rounds and Internal Audits.
- Conduct feedback sessions and prepare trend analyses in a timely manner.
- Facilitate the development and implementation of Quality Management Systems within various departments.
- Support clinical and administrative departments in conducting risk assessment activities.
- Facilitate external audits and regulatory licensing audits to ensure adherence to standards and regulations.
Required Qualifications:
- MBBS, Pharm-D, M.Sc. in Biochemistry or Microbiology, Bachelor’s degree in Physical Therapy, BSc Nursing, or B.E. in Biomedical, Electrical, or Civil Engineering.
- 2 to 4 years of experience working in a hospital or healthcare setting.
- Proficiency in Microsoft Office applications.
- Strong communication and interpersonal skills.
Preferred Qualifications and Benefits:
- An MBA or any quality-related certification/course is preferred to enhance knowledge and effectiveness in quality management.
This position offers the opportunity to contribute significantly to the quality and compliance framework of a healthcare organization, ensuring high standards in clinical and administrative operations. The role demands attention to detail, strong analytical skills, and the ability to work collaboratively across departments to drive continuous quality improvement.