Quality Assurance Analyst

Meezan Bank - Careers | Job Opportunities | Islamic Banking

Karachi , Pakistan

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Posted 18 hours ago 3 views Report Job

We are seeking a detail-oriented professional to join our Service Quality Department in Karachi. The ideal candidate will play a crucial role in ensuring that customer interactions and internal processes meet established quality standards and regulatory requirements. This position involves conducting thorough quality assurance reviews, identifying service gaps, and collaborating with various stakeholders to drive continuous improvement. The role requires strong analytical skills, effective communication, and the ability to manage multiple priorities while maintaining confidentiality.

Key Responsibilities

- Conduct quality assurance reviews of customer interactions and operational processes to ensure compliance with approved standards and regulations.
- Identify service gaps, control weaknesses, and recurring customer issues to recommend areas for improvement.
- Prepare comprehensive QA reports, dashboards, and management insights to highlight findings and trends in service quality.
- Perform thematic reviews and coordinate with relevant stakeholders to address identified gaps and implement corrective actions.
- Provide QA analysis and support for management, audit, and regulatory requirements, ensuring confidentiality is maintained at all times.

Required Qualifications

- Minimum of a Bachelor’s degree from an HEC-recognized institute or university.
- At least 2 years of relevant experience in Quality Assurance, Complaint Management, Operations, Compliance, or related fields.
- Proficiency in data analysis and reporting tools, particularly MS Excel and PowerPoint.
- Strong skills in quality assurance and control, complaint management, and customer experience.
- Excellent analytical thinking, problem-solving abilities, and attention to detail.
- Effective communication and stakeholder management skills.

Preferred Qualifications

- A Master’s degree is preferred.
- Additional qualification in Islamic Finance will be considered an advantage.

This opportunity offers a chance to contribute to enhancing service quality within a dynamic environment. The position is based in Karachi, and interested candidates are encouraged to apply before the closing date of 15th November 2026.