Quality Assurance Coordinator

The Quality Assurance Coordinator will work under MEAL to provide regional/provincial-level leadership and technical oversight for monitoring, evaluation, accountability, learning, and quality assurance under the Benazir Nutrition Program (BNP). The position will ensure that program implementation complies with approved BNP standards, SOPs, donor requirements, government protocols, and organizational policies, while promoting quality of care and continuous improvement across project sites.

The position will lead the development and implementation of quality assurance mechanisms, conduct routine quality assessments, verify program and beneficiary data, identify gaps and risks, coordinate corrective actions, and provide evidence-based recommendations to program management and Head Office MEAL.

1. Quality Assurance & Compliance

Lead the implementation of the BNP Quality Assurance Framework at regional level.

Ensure program activities comply with approved project documents, SOPs, guidelines, protocols, and government/donor requirements.

Develop and maintain quality assurance checklists, assessment tools, compliance trackers, and quality benchmarks.

Conduct regular quality assurance visits to nutrition and community-based program sites.

Assess compliance with technical and operational standards across OTP/TSFP, IYCF, ECD, community outreach, referral, and other relevant BNP components.

Identify systemic quality gaps, non-compliance, and operational risks and ensure timely follow-up.

Maintain a Quality & Compliance Tracking Matrix documenting findings, responsible persons, agreed actions, deadlines, and closure status.

Escalate critical or repeated compliance issues to the Sr. MEAL Manager and relevant senior management.

2. Quality of Care & Service Delivery

Monitor the quality of nutrition services against approved national and project standards.

Assess the availability and appropriate use of nutrition commodities (SNF), equipment, registers, protocols, and IEC materials.

Monitor adherence to beneficiary screening, admission, discharge, referral, follow-up, and treatment protocols.

Conduct record reviews, direct observations, client/beneficiary interviews, and service quality assessments.

Identify gaps affecting the quality, safety, accessibility, and effectiveness of services.

Coordinate with Program and Nutrition teams to develop and implement quality improvement actions.

Track recurring service-delivery issues and recommend practical solutions.

3. Monitoring and Field verification

Develop and coordinate the regional/District wise MEAL monitoring plans

Ensure regular monitoring of project activities, outputs, and key performance indicators.

Conduct routine and spot-check monitoring visits to project sites and markets.

Verify beneficiary records, service statistics, distributions, referrals, and reported achievements through source-document verification and physical verification.

Conduct post-activity and post-distribution monitoring where applicable.

Ensure monitoring findings are documented, communicated, and followed up.

4. Data Quality Assurance

Lead periodic Data Quality Assessments (DQAs) at district level.

Verify the accuracy, completeness, consistency, timeliness, and integrity of reported data.

Conduct data triangulation between source documents, registers, digital systems, databases, and program reports.

Identify data discrepancies and coordinate their correction with Program, MIS, and MEAL teams.

Monitor data reporting timelines and compliance with approved reporting procedures.

Support development and maintenance of BNP dashboards and performance-tracking systems.

Ensure appropriate documentation and audit trails for reported indicators.

5. Community Feedback and Complaint Response Mechanism

Support implementation of BNP's Community Feedback and Complaint Response Mechanism (FCRM/CRM).

Monitor the accessibility, functionality, and responsiveness of complaint and feedback PSEAH channels.

Conduct beneficiary perception and satisfaction assessments regularly.

Ensure complaints are appropriately categorized, documented, referred to, investigated, and closed within established timelines.

Analyze complaint trends and provide recommendations to improve program quality and beneficiary experience.

Ensure confidentiality and appropriate safeguarding of sensitive complaints.

6. Coordination, Reporting, Learning & Capacity Building

Provide technical guidance, coaching, and mentoring to regional/provincial MEAL staff and field teams to strengthen monitoring, data quality, accountability, and quality assurance practices.

Coordinate closely with Program, Nutrition, MIS, Operations, Supply Chain, and other relevant departments to address quality and compliance gaps.

Consolidate regional monitoring and quality assurance findings and provide recommendations to management.

Prepare and submit regular MEAL, quality assurance, compliance, and performance reports to the MEAL Manager/Head Office.

Document and disseminate lessons learned, good practices, and quality improvement initiatives for program learning and replication.

Support assessments, audits, donor reviews, and other MEAL activities conducted under BNP.

Coordinate with government counterparts, donors, partners, and other relevant stakeholders on MEAL, quality, compliance, and accountability matters.

Represent the MEAL function in relevant regional/provincial coordination and program review meetings when required.

Ensure timely escalation of critical quality, compliance, safeguarding, PSEAH, accountability, and operational risks to the Sr. MEAL Manager and senior management.

Safeguarding & Code of Conduct

• Uphold and promote ORGANIZATION's Code of Conduct, safeguarding, and Protection from Sexual Exploitation and Abuse (PSEA) and child safeguarding policies.

• Foster a safe, respectful, and inclusive working environment and ensure all team members understand and comply with safeguarding obligations.