Quality Assurance Executive

The QA Executive plays a crucial role in ensuring the quality and effectiveness of sales calls by monitoring interactions through the On-Script platform. This position involves evaluating agent performance, identifying system inefficiencies, and conducting audits to understand and improve low conversion rates. The role also supports compliance efforts by assisting in the validation of BL portals and managing Do Not Contact (DNC) lists to maintain data integrity and regulatory adherence. The QA Executive works closely with Project Managers to provide actionable feedback that drives continuous improvement.

Key Responsibilities

- Sales Call Monitoring: Regularly monitor and assess sales calls on the On-Script platform to ensure compliance with quality standards and maximize performance outcomes.

- Agent Feedback & Performance Management: Deliver comprehensive feedback to agents’ Project Managers based on monitored data, facilitating ongoing enhancement of agent skills and results.

- Identifying On-Script Inefficiencies: Detect and report inefficiencies within the On-Script system during call monitoring, offering recommendations for process or platform improvements.

- Random Audits of Dropped Leads: Perform random audits on dropped leads to investigate causes of low conversion rates and suggest strategies to improve lead handling and conversion.

- BL Portals & DNC Validation: Assist in validating BL portals and verifying Do Not Contact (DNC) names and numbers to ensure compliance with regulatory requirements and proper data management.

Required Qualifications

- Proven experience as a QA Executive, preferably with a background in sales call monitoring and quality assurance.

- Strong analytical skills to identify trends, inefficiencies, and areas for improvement within call monitoring platforms.

- Ability to provide clear, constructive feedback to agents and collaborate effectively with Project Managers.

- Familiarity with compliance standards related to Do Not Contact lists and data validation processes.

- Detail-oriented approach with excellent organizational and auditing capabilities.

Preferred Qualifications and Benefits

- Experience working with the On-Script platform or similar sales monitoring tools.

- Knowledge of lead conversion strategies and sales process optimization.

- Competitive market salary with performance-based incentives.

- Opportunities for career growth and leadership development.

- Access to professional development programs and continuous learning initiatives.

- Work within a collaborative, high-performance environment that values quality and improvement.

Additional Information

- Monthly compensation is Rs73,000.

- The position requires in-person attendance.

- Candidates should be able to reliably commute to or plan to relocate to Islamabad prior to starting work.

Application Questions

- How many years of experience do you have as a QA Executive?

- Which campaigns have you worked on in your QA Executive role?

This role offers a dynamic opportunity for professionals seeking to contribute to quality assurance in sales environments while advancing their careers in a supportive and growth-oriented setting.