Quality Assurance Executive

Quality Assurance Executive
Company: Bubbles Car Care
Location: Karachi, Pakistan
Employment Type: Full-time

Bubbles Car Care is a growing automotive care company specializing in professional vehicle detailing, Paint Protection Film (PPF), ceramic coating, and other premium car-care services. We pride ourselves on delivering services with care, authenticity, and excellence. As we expand, we are seeking a Quality Assurance Executive to uphold consistent quality standards and ensure an exceptional customer experience throughout our operations.

The Quality Assurance Executive will be responsible for conducting thorough vehicle and service quality inspections, ensuring compliance with standard operating procedures (SOPs), performing final quality checks before vehicle delivery, and monitoring the overall customer experience. Additionally, this role involves maintaining the cleanliness, organization, and professional ambiance of the workplace. The ideal candidate will have a sharp eye for detail, the ability to identify gaps, take corrective action, and maintain the high standards that define Bubbles Car Care.

Key Responsibilities
Vehicle & Service Quality:
- Inspect vehicles before and after services to ensure quality standards are met.
- Conduct final quality inspections prior to vehicle delivery.
- Verify that detailing, PPF, ceramic coating, and other services comply with company standards.
- Identify defects, missed areas, workmanship issues, and potential customer concerns.
- Ensure all necessary corrections are completed before delivery.
- Maintain detailed records of quality issues and corrective actions.

SOP & Process Compliance:
- Monitor adherence to Bubbles’ operational SOPs and checklists.
- Conduct regular audits of quality and processes.
- Identify operational gaps and recommend improvements.
- Follow up to ensure resolution of identified issues.

Customer Experience:
- Oversee the overall customer experience at the facility.
- Ensure vehicles are professionally presented at delivery.
- Detect issues that could negatively impact customer satisfaction.
- Escalate significant quality or service concerns to management.
- Support the development of a consistent and professional customer experience across all locations.

Workplace Ambiance & Presentation:
- Maintain high standards of cleanliness, organization, and presentation throughout the facility.
- Ensure reception, waiting areas, and customer-facing spaces are clean and welcoming.
- Organize workshop areas, tools, equipment, and materials effectively.
- Monitor staff appearance and workplace discipline.
- Maintain cleanliness standards in washrooms and other customer-accessible areas.
- Address clutter, waste, or poor presentation that could compromise the Bubbles experience.
- Ensure the environment reflects a premium automotive-care brand.

Quality Reporting:
- Keep daily and weekly records of quality inspections.
- Track defects, complaints, rework, and recurring quality issues.
- Prepare quality reports for management review.
- Analyze root causes of recurring problems and recommend corrective measures.

Staff Quality Awareness:
- Communicate quality standards clearly to operational teams.
- Coach staff on proper vehicle handling and service procedures.
- Foster a culture of ownership and accountability for quality among employees.
- Support supervisors in enhancing operational performance.

Required Qualifications
- Bachelor’s degree or equivalent preferred.
- 2 to 4 years of experience in Quality Assurance, Operations, Automotive, Hospitality, Retail, or other customer-facing service industries.
- Strong observation skills and attention to detail.
- Good communication and interpersonal abilities.
- Proficiency in MS Excel or Google Sheets and basic reporting.
- Ability to work independently and follow through on issues.
- Comfortable collaborating with both operational teams and management.

Preferred Qualifications and Benefits
- Experience in automotive detailing, car care, or workshop operations is an advantage.
- Opportunity to work in a growing brand where quality and excellence are core values.
- Exposure to operations, quality management, customer experience, team performance, and process improvement.
- Competitive monthly salary ranging from Rs60,000 to Rs70,000.
- In-person work location based in Karachi.

We seek a candidate who is highly observant, disciplined, proactive, customer-focused, and uncompromising on quality. If you have a genuine eye for quality and consistently ask, “Is this good enough for Bubbles?” you will thrive in this role.