Quality Assurance Officer - BPO

Golden hawk technologies pvt ltd

Islamabad , Pakistan

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Job Title: QA Officer - BPO
Location: DHA Phase 2, Islamabad
Timings: 12 PM to 9 PM (Monday to Friday)

The Quality Assurance Executive Officer will play a vital role in supporting the QA team by monitoring operational standards, conducting audits, and ensuring adherence to standard operating procedures (SOPs). This entry-level position is designed to build foundational skills in quality management, documentation, process compliance, and collaboration across departments. The role aims to maintain operational efficiency and uphold high-quality standards throughout the organization’s business processes.

Key Responsibilities:
- Conduct routine quality assurance inspections in line with company SOPs and guidelines to ensure compliance and operational excellence.
- Prepare, document, and submit detailed QA inspection reports within specified deadlines to maintain transparency and accountability.
- Track non-conformances and quality issues, ensuring timely corrective actions are implemented and resolved effectively.
- Maintain accurate and up-to-date QA records, audit logs, and compliance documentation to support quality management systems.
- Assist operational teams by clarifying quality standards, providing guidance, and promoting best practices to enhance overall performance.
- Participate actively in QA review meetings, complete all assigned training programs, and contribute suggestions for continuous process improvement.

Required Qualifications:
- Strong attention to detail and precision when reviewing workflows and reporting findings.
- Ability to understand, interpret, and consistently apply standard operating procedures.
- Competence in identifying root causes of quality discrepancies and monitoring corrective actions.
- Clear and concise communication skills for reporting findings constructively to operational teams.
- Effective time management and prioritization skills to meet inspection schedules and reporting deadlines consistently.

Preferred Qualifications and Benefits:
- Previous experience or exposure to quality assurance processes within a BPO environment is advantageous but not mandatory.
- Opportunity to develop foundational skills in quality management and process compliance.
- Work in a structured, professional environment with a focus on continuous learning and improvement.
- Competitive monthly salary ranging from Rs50,000 to Rs65,000.
- In-person work location fostering direct collaboration and team engagement.

This position offers a valuable opportunity for candidates looking to start their career in quality assurance within the BPO sector, providing hands-on experience and professional growth in a dynamic work setting.