Quality Control Officer

WA is looking for a qualified and detail-oriented Quality Control Officer to oversee and enhance the quality of services within the organization. This role involves monitoring compliance with established quality standards, approved SOPs, internal policies, and relevant regulatory requirements. The position primarily focuses on Blood Transfusion Services, Thalassemia Services, and other operational areas to ensure safe, efficient, and high-quality healthcare delivery.

Key Responsibilities

- Monitor and evaluate quality standards across healthcare services and operational processes within the organization.
- Ensure strict compliance with approved SOPs, policies, protocols, and applicable regulatory requirements.
- Conduct periodic quality inspections, internal audits, and departmental assessments to maintain high standards.
- Oversee quality control activities related to blood collection, screening, processing, storage, and issuance of blood components.
- Assess the quality and safety of Thalassemia Services, including patient care, transfusion practices, documentation, and record maintenance.
- Review departmental records, registers, reports, and other quality-related documentation for accuracy, completeness, and compliance.
- Identify, document, and report non-conformities, deviations, and quality gaps promptly.
- Conduct or facilitate Root Cause Analysis (RCA) and follow up on Corrective and Preventive Actions (CAPA) to address issues effectively.
- Monitor the implementation and effectiveness of corrective actions to ensure continuous improvement.
- Develop and monitor quality indicators, checklists, audit tools, and departmental quality reports.
- Assist in developing, reviewing, and updating SOPs, policies, procedures, and quality management documents.
- Analyze quality data to identify recurring issues and recommend improvement measures to management.
- Coordinate with departmental heads to resolve quality-related issues and promote a culture of continuous improvement.
- Support management during quality reviews, compliance assessments, and preparation for external inspections or audits.
- Promote a culture of quality, patient safety, accountability, and continuous improvement throughout the organization.

Required Qualifications

- Bachelor’s or Master’s degree in Medical Laboratory Technology, Medical Laboratory Sciences, Microbiology, Biotechnology, Healthcare Management, or a related discipline.
- Minimum of 3 to 5 years of relevant professional experience in Quality Control, Quality Assurance, Healthcare Quality Management, Laboratory Services, or a related field.
- Experience in Blood Transfusion Services, Blood Banking, laboratory quality management, or clinical healthcare services is highly preferred.
- Practical experience with internal audits, SOP implementation, non-conformity management, RCA, CAPA, and quality documentation is desirable.

Preferred Qualifications and Certifications

- Additional qualifications in Quality Management, Healthcare Quality, or related fields will be advantageous.
- Certification in Quality Management or Healthcare Quality is preferred.
- ISO 9001:2015 Internal Auditor or Lead Auditor certification is considered an added advantage.
- Training or certification in healthcare quality, patient safety, internal auditing, RCA, or CAPA will further strengthen candidacy.

This is a full-time, in-person position requiring a proactive individual committed to maintaining and improving healthcare quality standards. The successful candidate will play a vital role in ensuring patient safety and organizational compliance through rigorous quality control practices.