Posted Sep 09, 2021 9 views
We are looking for an experienced Customer Service Executive to provide excellent customer service and to promote this idea throughout the organization.
- The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.
Responsibilities;
- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyze statistics and compile accurate reports
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Keep ahead of industry’s developments and apply best practices to areas of improvement
- Maintain an orderly workflow according to priorities
Requirements;
- 3+ years of prior experience is required in customer service
- Can handle multiple tasks effectively
- Experience in providing customer service support
- Excellent knowledge of management methods and techniques
- Working knowledge of customer service software, databases and tools, such as Zendesk, Zoho CRM etc.
- Awareness of industry’s latest technology trends and applications
- Ability to think strategically and to lead
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- BS degree in Business Administration, IT or related field
Skills
Job Details
Quantum LHE (Pvt.) Ltd
QUANTUM LHE (PVT.) LIMITED is incorporated with Securities and Exchange Commission of Pakistan under the Companies Ordinance 1984 on November 2015, headquartered and registered as Quantum CPH A/S at Næsseslottet, Dronninggårds Allé 136 DK-2840 Holte. Our Vision: "Deliver outstanding customer-focused applications”. QuantumCPH offers a low risk outsourcing model which secures your investment completely. We develop, operate and maintain apps (iOS and Android), web applications and websites in a cost-effective manner. Whether you are a start-up in need to develop a new minimum viable product (MVP) or an enterprise looking to maintain an existing one, we offer a one stop solution with the help of a dedicated off-shore team. Projects are led by a PM of your choosing or by your own fully qualified product manager. Other than the net savings, the whole experience feels everything like collaboration and nothing like outsourcing – your local liaison will be working closely with you to ensure your success. We succeed when you succeed! We have a strong team of people with many years experience in developing cutting-edge web applications and apps. Our people possess in-depth knowledge of their domain and stay updated with technological progression on a continuous basis. We are adept in using leading technologies to develop applications that are tailored to meet the needs of your business across various industry segments. Needless to say our rates are attention grabbing, but that’s not what keeps our clients most happy. It’s our commitment to quality and strong communication. We have been successfully practicing Scrum based, iterative, incremental, time-boxed product development methodology. Agile software development is the backbone to smooth communication between stakeholders throughout the application development life-cycle. As a key principle, we accept and plan for customers who change their requirements as they learn about the market. Agile development methodology & ra
What is your Competitive Advantage?
Similar Job Titles
Aqib Irshad
Head of HR, Training & OD
FINCA
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Ali Aziz
CEO
Shopistan
Zohaib Ali
Marketing Manager
Digital Online Devices
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Muzammil Baig
Digital Marketing Manager
IT Services Group
