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Posted Dec 26, 2022 1247 views
- Our on-site Operations Manager should have an excellent level of commercial awareness, who can build and maintain relationships with internal and external guests.
- Also responsible for highlighting short/medium/long-term issues to the Leadership team and to help formulate solutions.
- Lead Hotel Operations
- Fully responsible for all operational aspects of all departments of the hotel
- .Deputize the Property Manager in his absence and at various meetings & events.
- Be responsible for consistent delivery of the highest standard of service.
- Conduct regular operations meetings with all HODs to discuss routine operational matters, departmental performance targets and guest feedback
- .Ensure consistent implementation and review of SOPs throughout all Departments.
- Carry out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery, employee presentation and grooming.
- Be responsible for all the day-to-day queries, complaints or problems that arise in the hotel.Administrative tasks
- Carry out Duty Management shifts as required.Monitor the purchase requisitions of each department, the accounts receivable and payable to vendors & suppliers.
- The Operations Manager is also required to assist in the preparation and implementation of budgeting and forecasting processes
- .Promote a positive employee relations culture through effective communication and regular team meetings.
- Maximize financial opportunities and achieve a pro-active up-selling environment throughout the hotel.
Other duties:
- Identifying staff learning needs and assisting with development
- Conduct regular fire walks and Health & Safety audits.
- Any other duties assigned.
WHAT ARE WE LOOKING FOR:
- Intermediate education with 10 years of Hotel management experience, OR Bachelors
- (14-16 years) education in Hotel Management/other related education with 6 years of Hotel management related experience
- Demonstrated usage and experience with personal computer, smart phone and internet browsing.
- Working experience of a similar role in 4-to-5 Star Hotel will be strongly preferred.
- Boutique hotels and reputable guest house experience will also be considered.
- Foreign hospitality experience or education will be given bonus points.
Specific Tasks
- Lead House keeping, room service, and support teams
- Lead and support guest relations
- Assist on administrative matters
Job Details
Industry:
Functional Area:
Total Positions:
1 Post
Job Location:
Gender:
Male
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
8 Years
Apply Before:
Jan 27, 2023
Posting Date:
Dec 26, 2022
Work Environment
Supervisor’s gender:
Either
Percentage of female coworkers:
10-19%
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